Product Manager

Position overview

We are looking for a Product Manager to join our team in a challenging field in collaboration with one of our clients, a multinational professional services brand of firms, the second-largest professional services network in the world, considered one of the Big Four accounting firms. Our client is present in more than 157 countries across 742 locations around the world.

In this role, you will drive the development and enhancement of our ServiceNow SACM offerings, ensuring they align with business goals and customer needs. You will work closely with international, cross-functional teams of developers and designers to deliver innovative, high-quality solutions across the ServiceNow platform. As a Product Manager, you will bridge the gap between business strategy and technical execution, moving SACM features from vision to production-ready solutions.

Responsibilities

• Define and execute the product strategy and roadmap for ServiceNow SACM;
• Act as the technical SME for the ServiceNow platform and SACM product suite;
• Lead the full product lifecycle, from concept and requirements to launch and upgrades;
• Prioritize product requirements into actionable user stories and technical specs;
• Oversee the development team to ensure alignment with product vision and quality;
• Optimize product performance through data analysis, metrics, and customer feedback;
• Coordinate with global stakeholders, external partners, and vendors;
• Drive service maturity by implementing process enhancements and tech standards;
• Support stakeholders and customers through product releases and platform upgrades;
• Engage with senior leadership to communicate product value and strategy.

Requirements

• Minimum 5 years of experience in a similar role;
• Knowledge of CMDB (Configuration Management Database), CSDM (Common Service Data Model), and HAM Pro (Hardware Asset Management);
• Proven experience of ServiceNow Platform Implementation and SACM (The Service Asset and Configuration Management) processes;
• Strong experience with Agile methodologies, such as Scrum or Kanban;
• Familiarity with software development lifecycle (SDLC) processes and tools;
• Proven experience of success as a team leader in a professional services environment;
• Excellent analytical skills and ability to translate complex data into decisions;
• Strong communication skills for both technical and non-technical stakeholders;
• Advanced English proficiency.

Nice to have

• ServiceNow Certifications (CIS, CSA) and ITIL 4.0;
• Bachelor’s Degree in IT or a related field;
• Experience in performance analysis and conflict resolution.

Benefits

• Attractive salary package according to your experience and seniority bonus;
• The 13th salary depending on company’s performance;
• Bonus for internal recommendations;
• Meal tickets;
• Private health insurance, including dental services and psychological consultations;
• Flexible working hours (core-hours system);
• Access to over 600 sports centers in the 7Card network;
• Online language courses: English and French;
• Access to the e-learning platform;
• Access to technical training programs / workshops, as well as other technical events (both as a participant and as a speaker);
• Development opportunities through involvement in internship & mentoring programs;
• Access to soft-skills programs and workshops;
• Access to various internal events and team-buildings;
• Access to international opportunities for career development with challenging and exciting projects in a dynamic international working environment;
• Paid days off offered for involvement in volunteering activities and for bank holidays occasion.

Kindly note that only suitable candidates will be contacted.

The company has been present in Romania for over sixteen years, with constant growth.

Randstad Digital Romania has offices in Sibiu and Bucharest, and works with clients on a vast range of projects across various industries, among which Automotive, Heavy industry, Transportation, Finance, Services, Security & Biometrics, Tourism, Platforms & IoT, Telecom & Mobile and more.

At Randstad Digital Romania, we aim to be the specialized global delivery center to support our customers in transforming complex projects into reality, leveraging our expertise to create solutions that improve the customers' experience.

How do we really make the difference? It's all about our team!

Randstad Digital Romania is founded on the excellence of our engineers and we consider our crew to be our most valuable asset. Our Agile software team consists of over 400 highly skilled specialists spread all over the country. We rely on our talented, determined and creative colleagues for our success.

With our talent-first approach, we are committed to providing challenging opportunities and supporting our talents' growth and development. Our culture encourages our people to innovate, challenge, explore and grow!

We are dedicated to providing the best features based on our partners' needs, to integrate and manage the right mix of services for a hybrid customized solution. Our goal is to keep the quality of our expertise at a top level and keep our partners' costs in the right balance.

Randstad Digital undertakes to protect all personal data entrusted to it. We will ensure that your personal data is processed in a manner that ensures appropriate security and confidentiality.

Our privacy policy is available at https://www.randstaddigital.ro/privacy-policy/