Product Manager

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

The Service Asset and Configuration Management (SACM) Product Manager is responsible for driving the development and enhancement of our ServiceNow SACM offerings, ensuring they align with PwC’s business goals and meet the needs of our customers.

They will work closely with cross-functional teams including developers, designers, and stakeholders to deliver innovative and high-quality solutions that are aligned with the ServiceNow product area for which they are responsible.

The ideal candidate will have a deep understanding of the ServiceNow platform and its various modules, along with product management expertise. As SACM Product Manager, you will be responsible for driving the development and enhancement of our ServiceNow offerings,

ensuring they align with our business goals and meet the needs of our customers.

Key Responsibilities

• Develop and execute the product strategy and roadmap for SACM product offerings.
• Define and prioritize product requirements by gathering insights from customers, and stakeholders.
• Collaborate with cross-functional teams to translate requirements into actionable user stories and technical specifications.
• Drive the full product lifecycle, from concept to launch, ensuring timely delivery and high[1]quality outcomes.
• Act as the subject matter expert for the ServiceNow platform, staying up-to-date with the latest features, updates, and industry best practices.
• Monitor and analyze product performance, usage metrics, and customer feedback to identify areas for improvement and optimization.
• Provide guidance and support to the development team throughout the product development process, ensuring alignment with the product vision and requirements.

Requirements:

• Able to work from 4:00 PM to12:00 AM RO Time
• Proven experience as a Product Manager, specifically with ServiceNow platform and modules.
• Strong understanding of product-specific processes and configuration management best practices.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
• Demonstrated ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Experience with Agile development methodologies, such as Scrum or Kanban.
• Familiarity with software development lifecycle (SDLC) processes and tools.
• A passion for technology and a customer-centric mindset.

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader:

• Extensive product knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.
• Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence;
• Helping to execute on PwC strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements;
• Supporting stakeholders and customers through product releases and platform upgrades;
• Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes;
• Aligning with product support including knowledge sharing and maturation of product support model;
• Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s);
• Driving alignment to established technology standards, practices and processes;
• Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures;
• Exhibiting experience with ServiceNow Platform Implementation.
• Resolving conflicts constructively;
• Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value

Basic Qualifications/Skills Section

• Minimum Years of Experience: 6 years
• Degree Preferred: Bachelor's Degree
• Fields of Study: Information Technology
• Certification Preferred: ITIL 4.0 Foundations, ServiceNow certifications (e.g., Certified
• Implementation Specialist, Certified System Administrator

What's in it for you:

• Extended compensation and benefits package
• Continuous learning opportunities to enhance your professional and soft skills
• A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and understand the importance of team spirit.

Note*

SII Romania is proud to be an equal opportunity workplace. We are committed to promoting diversity, equality and inclusion within our workforce and working environment. For this purpose, we encourage all qualified candidates regardless of gender, age, sexual orientation, race ethnicity, beliefs, marital status, disability or other characteristics to send us their applications.

• Join Now Our Team and Start Engineering Your Future!