Network Operations Engineer

• The Network Operations Engineer Advanced L2 plays a key role in maintaining the stability security and performance of the global enterprise network infrastructure
• This position focuses on operational excellence through proactive monitoring incident management change execution and collaboration with engineering and vendor teams
• The role demands strong technical expertise in routing switching wireless VPN and network services combined with a practical understanding of enterprise IT operations processes and tools
• The ideal candidate has handson experience in managing complex enterprise networks demonstrates strong troubleshooting and communication skills and thrives in a fastpaced global environment

Key Responsibilities

• Monitor support and maintain the global enterprise network infrastructure including WAN LAN WLAN RVPN Internet and Cloud connectivity
• Respond to network incidents outages and performance issues ensuring quick recovery and minimal impact on business operations while proactively notifying customers and communicating business impact
• Perform detailed root cause analysis and drive longterm corrective actions in collaboration with network engineering and vendor teams
• Execute change management activities with proper planning risk assessment and validation including configuration maintenance and software upgrades routers switches firewalls wireless controllers load balancers WAN accelerators in coordination with site IT teams for predictable results
• Maintain and update network documentation topology diagrams and operational procedures to ensure consistency and accuracy
• Analyze and optimize network performance using tools such as SevOne Grafana SolarWinds or NetMRI identifying areas for improvement and capacity planning
• Coordinate with service providers and vendors to track and resolve connectivity and performance issues ensuring SLA compliance
• Support and validate new deployments projects and technology integrations in collaboration with Network Engineering Security and Infrastructure teams
• Contribute to the development and improvement of network monitoring ing and automation processes to enhance operational efficiency and reliability

Skills Qualifications

• Bachelors degree in Computer Science Information Technology or equivalent discipline experience
• 3-5 years of hands on experience in enterprise network operations or advanced network support roles
• Professional level certification CCNP or equivalent certification knowledge experience

Technical Expertise

• Networking Fundamentals TCPIP subnetting DHCP DNS RADIUS TACACS IP SLA SNMP
• Physical Connectivity Transceivers optics fiber panels patching standards
• Routing Switching BGP OSPF EIGRP VLANs STP HSRP EtherChannel
• Firewalls VPN Cisco ASA Palo Alto Juniper SRX FortiGate IPSecSSL VPN
• Wireless Cisco 98005520 WLCs WiFi Site Surveys
• Load Balancers Citrix ADC NetScaler
• Access Control Familiarity with Cisco ISE for RADIUS and TACACS authentication services

Tools Platforms

• Strong working knowledge of Windows Linux Ofice GDrive Visio Miro Slack Zoom SecureCRT
• Working knowledge of ITSM processes Incident Problem Change Management ServiceNow preferred
• Experience with network tools and systems tcpdump Wireshark iPerf Nmap SevOne SolarWinds Grafana NetMRI

Soft Skills

• Excellent troubleshooting communication and coordination skills across global teams
• Strong analytical and documentation abilities with attention to detail
• Ability to manage multiple priorities under pressure while maintaining professionalism
• Passion for network technology with a proactive and continuous learning mindset
• Self motivated adaptable and capable of working independently or collaboratively
• Ability to work effectively in a team oriented global and fast paced environment

Nice to Have

• Experience with public cloud platforms AWS Azure GCP OCI
• Scripting and automation Python PowerShell Ansible REST APIs
• Familiarity with network automation frameworks such as Ansible Nornir NetMiko
• Understanding of API integrations and data pipelines Cisco Juniper Palo Alto SilverPeak Citrix
• Experience with structured data formats XML JSON YAML
• Exposure to CICD pipelines Jenkins GitLab Puppet Chef

Skills

Mandatory Skills : Cisco-sdn-network-administration