Digital Product Manager

Product Owner – Credit Card Platforms (Contract)

📍 Toronto, ON (Hybrid – 2–3 days onsite)

🕒 12-month contract | Strong chance of extension & conversion

What You’ll Be Doing

• Own and evolve the product vision and roadmap for credit card servicing capabilities
• Lead the end-to-end product lifecycle including discovery, backlog management, delivery, and continuous improvement
• Create and maintain a prioritized product backlog using a measurable value-based framework
• Partner closely with business stakeholders, technology teams, and process managers to define requirements and acceptance criteria
• Act as the voice of the business and user experience owner
• Facilitate agile ceremonies including sprint reviews, backlog refinement, and product discovery sessions
• Identify opportunities to reduce pain points and improve assisted-channel customer journeys
• Define and track KPIs and OKRs to measure delivery success and business outcomes
• Support business case development, benefits analysis, and delivery reporting
• Ensure platform stability and seamless integration across multiple systems to enhance frontline productivity

What You Bring

• 3–5 years of experience as a Product Owner or Product Manager
• Background in financial services or retail banking
• Hands-on credit card domain experience (required)
• Strong knowledge of Agile delivery frameworks
• Experience using tools such as Jira and Confluence
• Proven ability to manage competing priorities in complex delivery environments
• Strong stakeholder communication skills — able to articulate ideas clearly and concisely
• Analytical mindset with experience using data to inform product decisions
• Understanding of digital transformation, omnichannel strategies, and platform integrations
• Experience supporting large-scale IT delivery initiatives

Nice to Have

• Experience working with assisted-channel platforms or frontline banking systems
• Exposure to high-volume transaction environments
• Knowledge of modern retail banking servicing models

Education

• Postgraduate or graduate degree in Business, Computer Science, or a related field

Interview Process

1. 30-minute virtual interview with Hiring Manager & Director
2. Case Study Assessment (1–2 hours – sent to selected candidates)
3. 30-minute final interview with Managing Director