MSP Infrastructure Project Manager

About the Company

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

The MSP Project Manager

The MSP Project Manager leads large-scale delivery programs executed through Managed Service Providers (MSPs) for hyperscaler environments. This role ensures end-to-end delivery of datacenter, network, and infrastructure projects across global regions with strict adherence to SLAs, security standards, compliance frameworks, and operational excellence. The PM serves as the primary interface between the hyperscaler, MSPs, vendors, and internal engineering teams.

This role is focused on managing large-scale delivery programs through MSPs, ensuring compliance with operational standards and effective communication among all stakeholders.

Responsibilities

Program & Project Delivery

• Lead planning, execution, and delivery of MSP-supported projects across compute, network, storage, and data-center operations.
• Manage project lifecycle including scoping, resourcing, budgets, timelines, risks, and change control.
• Maintain alignment with hyperscaler operational frameworks, including capacity build-outs, decom, retrofits, and infra expansions.
• Coordinate regional and global deployments across multiple time zones with follow-the-sun governance.

Vendor & MSP Management

• Serve as the primary point of contact for all ISPs delivering onsite or remote services.
• Enforce SLA compliance & and quality KPIs.
• Conduct regular governance calls, internal and external.
• Drive corrective actions and continuous improvement with vendors.

Cross-Functional Coordination

• Remove blockers, escalate critical issues, and maintain reliable delivery pipelines.
• Ensure consistent communication between internal teams and external ISPs.
• Coordinate with Global Logistics for shipping the orders to ensure SLAs are met.

Delivery Governance & Compliance

• Ensure accurate documentation including MOPs (Methods of Procedure), SOPs, RACI, and risk registers.
• Maintain end-to-end asset traceability using internal tooling (Salesforce).

Reporting & Metrics

• Provide weekly and monthly executive reports on delivery status, risks, dependencies, and mitigations.
• Track productivity, throughput, and cycle-time metrics.

Qualifications

• 6–12+ years of project/program management in large-scale datacenter or cloud infrastructure environments.
• Experience working with or within hyperscalers.
• Strong background managing MSP vendors delivering hardware, network, logistics, and field operations.
• Deep understanding of data-center operational workflows, racks/cabling, networking basics, migrations, decom, and capacity builds.
• Proficiency with PM tools.
• Excellent communication, executive reporting, and stakeholder negotiation skills.
• Experience with Lean, Agile, or scaled delivery frameworks.

Preferred Skills

• PMP, PRINCE2, ITIL, or equivalent certifications.
• Experience with global, multi-region deployments across AMER, EMEA, and APAC.
• Ability to analyze operational metrics, and implement continuous improvement.

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected].