Designer d’expérience utilisateur

About the Role At Proximus, we believe in a world where everything is possible, especially when it comes to innovative digital solutions that improve our lives and make our work smarter. We are seeking a highly motivated Senior UX/UI Designer to join our Design for Product and Sales Journeys Chapter. This is a fantastic opportunity for someone passionate about bridging the gap between technology and user experience, with a strong technical foundation and a keen eye for detail Key Responsibilities 1. User Experience Design • Design intuitive and user-friendly flows for various communication platforms. • Map user flows to ensure they are seamless and aligned with user needs and business goals. • Develop wireframes, prototypes, and design solutions to enhance usability. • Conduct usability testing and make iterative design improvements. 2. User Research • Lead user research activities, including interviews, surveys, and usability tests. • Synthesize feedback into actionable insights for design decisions. • Document findings in a structured, shareable format for stakeholders. 3. Collaboration and Communication • Work closely with product owners, business analysts, tech leads, developers, and stakeholders to ensure design alignment with business objectives. • Serve as a bridge between technical teams and users, ensuring clear communication of requirements and solutions. 4. Technical Expertise & Accessibility • Understand the complexities of legacy IT systems. • Demonstrate expertise in Figma, auto layouts, templates management, and file structure. • Collaborate with development teams to ensure design feasibility within technical constraints. • Provide guidance on integrating modern UX practices into existing tools, ensuring compliance with the Design System and accessibility requirements. 5. Project Leadership • Lead UX/UI initiatives from concept to implementation. • Advocate for user-centered design principles across the organization. • Act as a mentor and role model for the UX/UI Guild. Agile Mindset & Ways of Working Agile and Hybrid Environments: • Comfortable working in both Agile and hybrid project environments. • Collaborate with cross-functional teams throughout iterative design and delivery cycles. Flexibility and Adaptability: • Adapt quickly to evolving requirements and changing priorities, taking ownership of tasks while remaining open to feedback. Collaboration: • Work closely with product owners, analysts, and developers during the iterative design and delivery process to ensure alignment on design objectives. Ownership and Initiative: • Proactively support teams beyond your strict role boundaries, taking ownership of your designs and ensuring they are implemented effectively. Continuous Learning and Problem-Solving: • Value feedback, embrace continuous learning, and apply pragmatic problem solving approaches throughout the design and delivery process. Profile & Experience • Minimum 5 years in UX/UI design, with a proven track record in delivering impactful solutions for enterprise applications. • Experience working with Design Systems and component development. • Ideally, experience as a front-end developer, with a deep understanding of Tokens, IT systems, and architectures. • Familiarity with Agile or Scrum methodologies. • Skilled in conducting research and applying findings to design improvements. Soft Skills: • Excellent communication and interpersonal skills. • Strong problem-solving abilities with attention to detail. • Team player with a collaborative mindset. Tools & Skills: • Proficiency in design tools such as Figma, Sketch, or Adobe XD. • Experience with prototyping and user testing tools. • Knowledge of analytics applications is a plus. Languages: • Fluent in English (written and spoken), with proficiency in French and/or Dutch.