Junior IT Administrator

Job Title: Junior IT Administrator

Location: Dublin 4

Contract: 3-month initial contract with potential to extend

Rate: €280–€300 per day

Sector: Energy / Utilities

Please note: Candidates must have full working rights in Ireland. Sponsorship is not available.

Role Overview:

We are seeking a Junior IT Administrator to provide operational support to Change Advisory Board (CAB) activities within a large, enterprise IT environment in the energy/utilities sector. The role focuses on triage and validation of change requests, administration of standard changes through an ITSM platform, and maintaining forward planning and scheduling for CAB. This is a detail-oriented, process-driven role suited to someone with strong organisational skills and an interest in IT service management.

Key Responsibilities:

• Triage and validate incoming change requests
• Process standard changes through the ITSM tool (SysAid)
• Route change requests for approval in line with governance processes
• Maintain and update the 4-week forward change forecast and CAB calendar
• Support CAB administration and preparation
• Ensure accuracy and quality of change records and documentation
• Liaise with technical and business stakeholders
• Assist with tracking and reporting using Excel

Requirements:

• Experience in an IT administration, IT operations, service desk, or ITSM support role
• Understanding of ITIL and Change Management processes
• Experience using ITSM tools (SysAid highly desirable)
• High attention to detail with strong organisational skills
• Clear written and verbal communication skills
• Competent with Microsoft Excel
• Comfortable working in a structured, process-led environment