Platform Manager - Observability and Service Management

Are you passionate about building observability platforms that transform how enterprises understand, monitor, and optimize their digital ecosystems? We're seeking an exceptional Senior Platform Manager to lead Service Management and Observability platforms.

The observability landscape is experiencing a revolution. Organisations are moving beyond traditional monitoring to fullstack observability, leveraging AI driven insights, distributed tracing, and real-time analytics to achieve visibility into complex, cloud native environments.

You'll be working with cutting-edge observability technology:

• Splunk Observability Cloud: Deploy advanced APM, infrastructure monitoring, and real-user monitoring capabilities that provide end-to-end visibility across microservices architectures.
• OpenTelemetry integration: Champion vendor neutral telemetry standards and build unified observability pipelines.
• AI powered insights: Leverage Splunk machine learning capabilities for anomaly detection, predictive analytics, and automated incident correlation.
• Service dependency mapping: Create dynamic topology views that reveal hidden dependencies and performance bottlenecks across distributed systems.

The Opportunity:

As Platform Manager, you'll own the strategic direction and operational excellence of platforms that sit at the heart of the technology ecosystem. You'll shape how users interact with critical enterprise systems while building a high-performing team of approximately 8 engineers.

Current exciting initiatives in this space include:

• Unified observability strategies: Breaking down silos between logs, metrics, traces, and user experience data.
• AIOps implementation: Deploying intelligent alerting that reduces noise and accelerates incident response.
• FinOps for observability: Optimising telemetry data ingestion and retention to maximise value while controlling costs.
• Connecting business KPIs directly to infrastructure performance and user experience metrics.
• Automated remediation: Building closed loop systems that detect, diagnose, and resolve issues autonomously.

Strategic Platform Leadership

• Define the vision and roadmap for Service Management and Observability platforms, aligning enterprise architecture with business outcomes
• Own the end-to-end health, performance, and evolution of ServiceNow, Splunk O11y Cloud, LeanIX, and Snow Atlas
• Drive platform innovation from modernising ITSM workflows to implementing next-generation observability practices

Team Leadership & Development

• Lead and inspire a talented team of platform engineers and specialists
• Foster a culture of innovation, accountability, and continuous improvement
• Mentor team members and champion career development across the platform organisation

Operational Excellence

• Ensure platform stability, performance, and resilience across all environments
• Orchestrate incident response and drive problem management to eliminate recurring issues
• Coordinate lifecycle management including upgrades, patches, and technology transitions

Stakeholder Partnership

• Collaborate with Engineering, Product, Architecture, Security, and Business teams to prioritise and deliver platform enhancements
• Facilitate platform governance forums and manage vendor relationships
• Translate complex technical concepts into clear business value

Essential Experience:

• 5+ years in technology platform or application management with end-to-end lifecycle accountability
• Proven track record managing complex platforms in large scale enterprise environments
• Experience leading teams through platform transformations and operational improvements
• Strong background in incident management, problem resolution, and root cause analysis
• Hands-on experience with vendor management, SLAs, and support partnerships

Technical Foundation:

• Deep understanding of platform architecture, infrastructure dependencies, and operational risk
• Familiarity with ITSM tools and practices (ServiceNow, Jira Service Management)
• Working knowledge of cyber security principles, compliance requirements, and platform controls
• Passion for emerging observability practices and technologies

Leadership Qualities:

• Exceptional stakeholder engagement and communication skills
• Strategic thinker who can balance innovation with operational stability
• Analytical mindset with strong planning and priority management capabilities
• Collaborative leader who builds trust across technical and business teams

Why Join Us?

This is your opportunity to shape the observability and service management capabilities that power a major enterprise. You'll work with modern tooling, lead exciting transformation initiatives, and directly impact how we deliver technology services at scale. If you're energised by the challenge of building robust, scalable platforms while developing high-performing teams, we'd love to hear from you.