Scrum Master

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: Scrum Master

Location: Jersey City NJ or Willington DE (3 days onsite in week)

We are seeking an experienced Scrum Master to join our dynamic team. The ideal candidate will have a deep understanding of Agile methodologies, excellent facilitation skills, and a passion for driving continuous improvement. This role will be critical in guiding our teams toward higher performance and delivering value to our customers.

Key Responsibilities:

• Facilitation: Facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) and ensure effective communication within the team and with stakeholders.
• Team Development: Support team members in their professional growth, helping them to enhance their skills and take ownership of their work.
• Backlog Management: Assist Product Owners in maintaining a prioritized backlog that reflects customer needs and organizational goals.
• Impediment Removal: Identify and help resolve impediments that hinder the team’s progress, ensuring a smooth workflow.
• Metrics and Reporting: Track and report on team performance metrics, using data to drive continuous improvement and optimize processes.
• Stakeholder Engagement: Build strong relationships with stakeholders to understand their needs and communicate progress effectively.
• Training and Workshops: Conduct training sessions and workshops to promote Agile principles and practices across the organization.

Qualifications:

• Bachelor’s degree in a related field or equivalent experience.
• Certified Scrum Master (CSM) or equivalent Agile certification.
• Experience as a Scrum Master in a software development environment.
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and software development life cycle.
• Excellent facilitation, coaching, and mentoring skills.
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
• Proficient in Agile project management tools (e.g., Jira, Trello, etc.).
• Ability to adapt and thrive in a fast-paced, changing environment.

Preferred Qualifications:

• Experience in scaling Agile frameworks (e.g., SAFe, LeSS).
• Knowledge of DevOps practices and principles.
• Experience in a leadership or management role.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $60000 to $75000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.