Senior Accounts Receivable / Order-to-Cash Specialist

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Senior Accounts Receivable / Order-to-Cash Specialist

Location: Remote (EST hours preferred) REMOTE

Employment Type: Full-Time

Monthly Base Salary: $1,500 – $1,800 USD (depending on experience)

Performance-Based Bonus: $300 – $500 USD/month (based on collection effectiveness, aging

reduction, and overall AR outcomes)

Overview

We are seeking a highly motivated and experienced Senior Accounts Receivable / Order-to-Cash

Specialist to fully own the collections and order-to-cash process in a standalone role. This position

plays a critical role in maintaining healthy cash flow, managing a high-volume and complex AR

portfolio, and partnering cross-functionally with Sales, Finance, and Operations.

This is not a general accounting or month-end close role. Instead, this position is ideal for a senior-level

AR professional who is hands-on, detail-oriented, persistent, and focused on dispute resolution,

cash collection and process improvement.

Key Responsibilities

Accounts Receivable & Collections Ownership

• Manage the full order-to-cash lifecycle, from invoicing through payment application and
  
  

collection.

• Maintain and pursue a high-volume AR portfolio, including:
• Current customer collections
• Complex and aged balances (2+ years)
• Proactively follow up with customers via email and phone to drive timely resolution and
  
  

payments.

• Accurately apply incoming payments (ACH, wire, check, credit memo) and document activity
  
  

in NetSuite/CRM.

Dispute Resolution & Cross-Functional Collaboration

• Investigate and resolve:
• Invoice discrepancies
• Short payments
• Chargebacks and deductions
• Partner with Sales, Finance, and Ops teams to resolve issues and unblock payments
• Act as the main point of contact for customer inquiries regarding billing and payment
• Escalate high-risk accounts with clear recommendations
  
  

Reporting, Aging & Cash Flow Support

• Prepare and maintain weekly AR aging reports and collection status updates
• Provide insights into customer risks, legacy AR cleanup, and collection KPIs
• Assist with AR reconciliations and audit support (as needed, limited scope)
  
  

Process Improvement & Systems Scalability

• Identify ways to reduce manual work, improve AR workflows, and drive automation
• Help build better invoicing cadence, dispute tracking, and documentation standards
• Contribute to system optimization efforts, especially in NetSuite
• Help establish AR best practices to support scaling operations
  
  

Qualifications & Experience

• 4+ years of progressive Accounts Receivable / Collections experience, ideally in high
  
  

volume environments.

• Proven success managing complex portfolios, including aged AR
• Strong knowledge of AR processes, collections strategies, and customer workflows
• Hands-on experience with ERP systems (NetSuite preferred)
• Excellent English communication skills – written and verbal
• Confident handling inbound and outbound customer phone calls
• Detail-oriented, self-motivated, and organized
• Experience collaborating with distributed and cross-functional teams is a plus
• Ability to work EST-aligned hours.
  
  

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