Product Support Engineer

BCB Medical is a healthcare software company specialised in supporting healthcare to improve patient management and outcomes. We offer a disease specific platform and patient engagement system combined with AI-powered data analytic tools to create insights and enable value-based decisions in healthcare. Our solutions support healthcare organisations improving the quality of care and optimising the use of healthcare resources in over 400 clinics in Finland, in Sweden and in the UK.

We are seeking a motivated and technically talented individual to join our Product Support team as a Product Support Engineer. This is a 12-month fixed-term position covering a parental leave. As a key member of our Product Support team, you will provide high‑quality support with technical issues and help identify insights that may contribute to future product development. The preferred location is our office in Turku, while Espoo being an alternative. Hybrid work is also possible.

• Troubleshooting technical problems and providing step-by-step guidance to customers.

• Collaborating with cross-functional teams to escalate and resolve complex issues.

• Identifying opportunities for product upselling and process improvements.

• Providing accurate information about our products/services, addressing concerns, and resolving issues to ensure customer satisfaction.

• Maintaining and collaborating with a high level of product knowledge.

• Readiness to respond to customer inquiries via various channels (phone, email, etc.) promptly and professionally.

• Strong problem-solving abilities, with a patient and persistent approach to find solutions.

• Self-guided way of working with ability to thrive in teamwork.

• Aptitude in working within specified processes.

• Excellent communication skills, both written and verbal: fluent in Finnish and English, knowledge in Swedish is seen as an advantage.

• Basic knowledge and understanding of databases (MySQL, MongoDB, JSON) and Code Java/Grails.

• Strong organizational skills: ability to prioritize and manage multiple tasks simultaneously

• Previous experience in a customer-facing role, preferably in technical support or relatable.

• Suitable degree (B.Sc. or M.Sc.) or equivalent.

• Basic knowledge of Finnish healthcare sector and welfare areas

• Basic knowledge of integration messages (HL7, ADP…)

At BCB Medical, you’ll thrive in an entrepreneurial environment where your contributions directly shape our success. You’ll have the chance to deepen your expertise in the MedTech/HealthTech industry, working with innovative products and solutions that truly make a difference – helping doctors in their daily workflows and improving patient care.

You’ll get to:

• Work for implementing, improving and supporting invaluable software solutions in Public and Private healthcare

• Build broad and in-depth view of company’s structure, products & services

• Efficient and organic pathway for career advancement within the company

• Collaborate in a culture that values creative thinking, open discussion, and continuous learning, where every voice matters.

• Enjoy a flexible work environment that supports a healthy work-life balance and gives you the freedom to influence your own work.

Please submit your application in English by March 4, 2026, including both a CV and a cover letter. As a tip for your cover letter: the requirements listed under “To succeed in this role, you should have” are presented in order of importance from top to bottom, so we encourage you to reflect on them in your application.

We’ll review applications and schedule interviews throughout the application period, so feel free to apply as soon as you’re ready. The role will be filled once we find the right person.

If you have any questions, you can reach us at careers(at)bcbmedical.com – just note that we don’t accept applications via email.