Associate Product Manager

We are hiring a detail-oriented and driven Junior/Associate Product Manager to support the end-to-end lifecycle of integrations between the digital platform and a diverse set of POS hardware suppliers for a 6 months contract opportunity on behalf of a well-established organization in Toronto.

Client operates in hybrid work arrangement with minimum of 4 days a week onsite in Mississauga.

As an Associate Product Manager, you'll play a critical part in ensuring seamless transactions, reliable system performance, and elevated customer experiences across the entire Digital’s ecosystem. You will be working closely with the Senior Product Manager (Integrations), engineering, design, QA, delivery teams, and external hardware partners to bring high-quality integrations to market.

What You’ll Do:

Integration Testing & Quality Assurance

• Coordinate and execute User Acceptance Testing (UAT) for POS hardware integrations to validate functional, technical, and business requirements.

• Set up and manage lab/testing environments, including configuring POS hardware, peripherals, and integration scenarios.

• Document all testing results, validate edge cases, and ensure rigorous quality checks before release.

Release & Documentation Management

• Oversee the release cycle for integration features, ensuring they are fully tested, documented, and delivered on schedule.

• Prepare clear and accurate release notes, technical details, and communication updates for internal and external stakeholders.

• Collaborate with engineering and QA to triage issues, manage defects, and ensure smooth rollouts.

UX Mapping & Product Insights

• Conduct end-to-end UX mapping before and after integration to confirm seamless experiences across hardware and software touchpoints.

• Identify opportunities to streamline workflows and enhance user experience during and after integration.

Cross-Functional Collaboration & Support

• Provide input and subject-matter expertise to training, product marketing, delivery, and support teams.

• Respond to integration-related inquiries from delivery teams, offering guidance to troubleshoot and resolve issues efficiently.

Product Comparison & Feature Analysis

• Analyze and compare various POS hardware solutions within our ecosystem.

• Identify feature gaps, competitive insights, and opportunities to improve integration processes and product capabilities.

WHAT YOU’LL BRING

• Experience in product management, QA testing or hardware/software installation, ideally within POS, retail tech, or integrated systems.

• Solid understanding of software–hardware integration processes, especially related to POS environments.

• Hands-on experience setting up lab/test environments, configuring hardware, and troubleshooting technical issues.

• Demonstrated ability to own and manage release cycles, documentation, and communication for cross-functional teams.

• Ability to create training guides, documentation, and support materials for internal workflows.

• Experience with UX mapping, workflow analysis, and improving user experiences for integrated systems.

• Strong analytical skills with the ability to conduct feature analysis and evaluate competitive hardware solutions.

• Excellent communication skills and the ability to collaborate effectively with engineering, design, QA, delivery, vendors, and leadership.

• Strong problem-solving abilities with comfort navigating ambiguity, prioritizing competing tasks, and working in a fast-paced environment.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.