IT Engineer - End User Computing (EUC) Support

Job Title: IT Support Specialist – End User Computing (m/f/d) – B2B Contract – Immediate Start – Onsite Vienna

Location: Vienna, Austria (100% onsite – no remote or hybrid option)

Contract Type: Full-time B2B contract (1 year initial term, with strong possibility of extension)

Start Date: Immediately / as soon as possible

About the Role

We are looking for an experienced IT professional to join our team in Vienna on a B2B basis. In this hands-on End User Computing Support role, you will provide first- and second-level support to ensure seamless IT operations for our users in an international environment. This is a full-time onsite position with immediate need.

Key Responsibilities

• First- and second-level end-user support (hardware, software, peripherals, connectivity)
• Troubleshooting Windows 10/11 desktops/laptops, Microsoft 365/Office suite, printers, mobile devices (iOS/Android), VPN, network issues
• Installation, configuration, deployment of workstations, software, and updates
• Hardware diagnostics, repairs, and maintenance
• User account management (Active Directory / Entra ID), permissions, and access requests
• Employee onboarding/offboarding support
• Incident documentation and resolution in ticketing system (ITIL-aligned)
• Knowledge base contributions and proactive identification of recurring issues
• Escalation of complex problems to specialized teams
• High focus on user satisfaction, clear communication, and quick resolution

Mandatory Requirements

• 5+ years of professional experience in end-user IT support, desktop support, helpdesk, or end-user computing
• C1 level (fluent/advanced) in English (spoken and written) – essential for international teams
• C1 level (fluent/advanced) in German (spoken and written) – required for daily local user interactions in Vienna
• Strong practical experience with Windows environments, Microsoft 365, Active Directory, Intune/MDM tools, and standard business peripherals
• Excellent troubleshooting, customer service, and communication skills
• Independent working style with strong prioritization in a dynamic setting
• Must hold valid Austrian work authorization / residence permit allowing self-employment or B2B work (EU/EEA citizenship, Red-White-Red Card, or equivalent) – this position does NOT provide visa sponsorship, work permit support, or relocation assistance

Nice-to-Have

• ITIL Foundation or similar certification
• Experience with macOS, AV/conference room support, or basic scripting (e.g., PowerShell)
• Background in international or professional services companies

What We Offer

• Immediate start with accelerated interview process
• Central Vienna office with excellent public transport access
• Collaborative, international team environment
• Long-term potential through contract extension

If you fulfill all mandatory criteria (especially 5+ years experience, C1 English & German, and existing Austrian work permit for B2B/self-employment), are immediately available, and excel in onsite end-user support, apply today!