Project Manager (Service Now)

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth

DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for Windows Service Manager to join us in Lisbon.

Responsibilities:

• The resource we are looking for will support various stakeholders in the organization, mainly coming from product teams but also Service Management, Global Process Owners and others to analyze required QoS levers, define actions plans and drive & support their execution with the product teams.
• The service will also support the product teams in fulfilling the defined goals within the so-called “Ambition 2025” which is a set of KPIs that have been defined on top of the contractually agreed SLAs. Some of the Ambition KPIs are already familiar to the product teams but have increased targets compared to former year. Some – especially operational – indicators have been added to the Ambition this year and are thereof new for the product teams. So they may require support in defining the right actions to reach them as well.

Requirements:

• Senior project management expertise
• Good analytical expertise
• Expertise with working in global environments
• Operational expertise
• Reporting expertise
• Ideally expertise with Service Now

If you’re interested in this job please send your CV to [email protected]

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.