HR Services Professional - Offboarding&Onboarding

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The HR Services organization provides delivery support for employees separating from IBM. The Delivery Specialist will play an integral role in a fast paced, collaborative shared services environment. The Delivery Specialist will be responsible to execute tasks for the timely and accurate completion of offboarding and onboarding in Romania. Process controls compliance is key performance measurement for the individual in this role.

The job holder will perform the following tasks for Employee Offboarding:

• Deliver Offboarding process tasks according to the defined process flow and desktop - procedures
• Work with various HR tools (eg. Workday, Success Factors) and deliverables supporting the smooth process delivery, including including monitoring and controlling the process.
• Consolidate inputs from supporting process owners (e.g. Commissions, Travel, Cash Retention Team, Corporate Cards etc.) and provide input to Payroll for final settlement
• Gain process expertise and resolve routine process-related issues that may arise
• Work closely with country subject matter experts on country-specific processes
• Handle escalations and address delivery execution related issues in a timely manner
• Suggest enhancements and items for improvements in the area of responsibility, to increase efficiency and mitigate any delivery related risks/ process gaps
• Manage & respond to queries from key stakeholders
• Deliver periodic reports & analysis to leadership assessing process performance and adherence to agreed SLAs
• Ensure delivery execution is compliant to Business Controls guidelines
• Ensure process documentation is updated based on key updates/improvements to process delivery
  
  
  

The job holder will also perform the following tasks for Employee Onboarding:

• Support managers with managing employment probation action on hire and at the end of probation; reviewing and correcting their actions where appropriate
• Liaising with IBM legal for legal updates received from in-country Payroll&HR vendor with impact on the employment documents (offer, contract, job description, etc); providing the updated templates back to the vendor;
• Reviewing personal information inputted by employees in HR system during onboarding to meet the integration requirements;
• Maintaining a desktop procedure for the vendor onsite team and monitor the accuracy and timeliness of tasks completion;
• Dealing with legal or procedure bypass
  
  
  

Required Technical and Professional Expertise

• Communication - capability to collaborate with peers, stakeholders, communicate with different layers of management including handling escalations to senior management
• Sense of accuracy and precision
• Openness to learning and gaining new skills
• Basics of project management - planning and execution of tasks according to the set timeline
• Apply use of collaborative tools (Slack, Box, Trello etc.)
• MS Office suite user
  
  
  

Preferred Technical And Professional Expertise

• Experience with managing HR process or program
• User experience with HR management systém, eg. Workday, Success Factors
  
  
  

About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.