Role Summary

The Program Manager – Business Operations is responsible for driving cross-functional execution, ensuring operational discipline, and improving efficiency across business functions. The role focuses on KPI-driven management, MIS accuracy, process governance, and stakeholder alignment to ensure predictable and scalable execution.

This role requires strong analytical ability, structured thinking, and the ability to manage multiple initiatives across teams.

Key Responsibiliti

es1. Program & Initiative Manageme

• ntPlan, execute, and monitor cross-functional operational program
• s.Track deliverables, risks, and dependencies to ensure timely completio
• n.Drive structured follow-ups and ensure action-item closure

s.2. Performance Management & Reporti

• ngDefine, track, and improve KPIs and OKRs across team
• s.Own MIS governance and ensure reporting accurac
• y.Present periodic insights and recommendations to leadershi

p.3. Process Design & Governan

• ceDesign, document, and improve SOPs and workflow
• s.Ensure adherence to processes, SLAs, and quality standard
• s.Monitor turnaround time (TAT), backlog, escalation rate, and rewor

k.4. Cross-Functional Coordinati

• onWork closely with Sales, Operations, HR, Finance, and Product/Tech team
• s.Facilitate structured reviews and operational meeting
• s.Ensure alignment between teams on priorities and timeline

s.5. Systems & Tools Governan

• ceOversee the effective usage of CRM, task management tools, and dashboard
• s.Ensure workflows, access processes, and operational requests follow defined guideline

s.6. Continuous Improveme

• ntIdentify inefficiencies and implement process improvement
• s.Drive automation and simplification initiatives where possibl

e.

Experience Requ

• ired5+ years of experience in Program Management, Business Operations, Strategy & Operations, or similar ro
• les.Proven experience in handling cross-functional projects or operational initiati
• ves.Demonstrated experience in KPI tracking, reporting, and process improvem
• ent.Experience working in a fast-paced or high-growth organization is prefer
• red.Working experience with leadership teams (Sr. VPs & Ab

ove)

Must-Have

• SkillsStrong analytical and problem-solving s
• kills.Advanced proficiency in Excel / Google Sheets (data analysis, reporting, dashbo
• ards).Strong understanding of KPIs, OKRs, and performance tra
• cking.Excellent stakeholder management and communication s
• kills.Strong execution ability and follow-th
• rough.High attention to detail and process orient
• ation.Ability to manage multiple priorities and dead
• lines.Experience with CRM tools and operational dashb
• oards.Exposure to Sales Ops, Business Ops, or EdTech/SaaS environ
• ments.Experience in SOP creation and process a
• udits.Familiarity with tools such as Zoho, ClickUp, Asana, Jira, or si

milar.

• EducationBachelor’s degree in Engineering, Business, Management, or relat
• ed field.MBA or equivalent qualification is an advantage but not m

andatory.

Behavioral C

• ompetenciesOwnership and acc
• ountabilityStructur
• ed thinkingProblem solv
• ing mindsetCritical Thinking and Deci
• sion MakingExec
• ution focusData-driven deci
• sion makingContinuous improvem