Staff Travel Agent

Synopsis



In this role, you will receive and process routine customer requests, enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and exploit eventual sales opportunities to increase revenues.

Accountabilities

• Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal external customers to meet their requirement.
• Receive and analyse complaints to ensure they are solved or addressed in the most effective manner.
• Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner.
• Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.
• Work closely with supervisors to improve the execution of assigned activities.
• Track major customer complaints and report key issues to supervising colleagues.
• Interact with internal teams to ensure consistent and reliable customer service.
• Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation.
• Identify and highlight potential areas of improvement to support continuous improvement of service and/or operations.
• Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
  
  

Education & Experience

• Minimum Diploma (2 years or more).
• Minimum of 3 years of work experience within relevant field.
• Experience in Reservations and Ticketing in the Travel and Airline.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.