Program Manager

Workforce Management (UKG) Implementation

📍 Utrecht) | Hybrid (3 days on site)

We are supporting a large, international retail and supply chain organisation undergoing a major Workforce Management (WFM) transformation across multiple business units in the Netherlands and Belgium.

The Opportunity

You will lead the end-to-end implementation of a new Workforce Management system (UKG), replacing existing solutions across:

• Retail store operations (NL & BE)
• Supply Chain (3 Distribution Centres in NL)

This is a business-critical programme with visibility at senior leadership and board level. You will act as the bridge between Business and IT, ensuring strong alignment, clear governance, and successful delivery.

Key Responsibilities

• Lead full lifecycle WFM implementation across multiple business units
• Manage senior stakeholders, including a steering committee
• Act as the primary contact for the external implementation partner
• Drive planning, governance, risk management, and delivery milestones
• Ensure successful integration into the wider IT landscape
• Support organisational change and drive adoption

What We’re Looking For

• Proven experience delivering large-scale Business & IT transformation programmes
• Strong Workforce Management implementation experience (UKG highly desirable)
• Demonstrable experience managing senior stakeholders and steering committees
• Strong communication skills with the ability to translate between technical and operational teams
• Dutch language skills preferred

If you are interested please apply via the platform below!