Associate Manager Product Research
Galileo Financial TechnologiesArgentina2 days ago
Full-timeRemote FriendlyMarketing, Sales
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Employee Applicant Privacy Notice
Who We Are
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The Role
We’re hiring an Associate Manager, Product Research to lead a high-impact research practice across digital product strategy, fintech and SaaS consulting engagements. This is a player/coach role: you’ll personally drive end-to-end research on priority initiatives while managing and developing researchers to elevate craft, velocity, and business impact. You’ll connect customer truth to product strategy through design thinking, psychology of interaction design, strategic foresight, and rigorous brand + market research—and you’ll bring an experimentation mindset to responsibly orchestrate AI tools that increase research efficiency without compromising rigor, privacy, or quality.
What You’ll Do
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Who We Are
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The Role
We’re hiring an Associate Manager, Product Research to lead a high-impact research practice across digital product strategy, fintech and SaaS consulting engagements. This is a player/coach role: you’ll personally drive end-to-end research on priority initiatives while managing and developing researchers to elevate craft, velocity, and business impact. You’ll connect customer truth to product strategy through design thinking, psychology of interaction design, strategic foresight, and rigorous brand + market research—and you’ll bring an experimentation mindset to responsibly orchestrate AI tools that increase research efficiency without compromising rigor, privacy, or quality.
What You’ll Do
- Set research strategy for a product domain and/or client portfolio, aligning the research roadmap to business goals, product outcomes, and customer value.
- Deliver decision-ready insights by executing mixed-method and multi-method research across discovery and delivery (primary + secondary and generative + evaluative), balancing rigor vs. speed appropriately.
- Turn insights into action: synthesize findings into clear recommendations, opportunity sizing, and tradeoffs that shape product direction, experience strategy, and go-to-market.
- Apply design thinking + interaction psychology (JTBD, mental models, behavioural design, decision-making, trust/ethics) to frame problems, design studies, interpret behavior, and de-risk product bets through rapid learning loops.
- Facilitate cross-functional alignment through workshops (research and design sprints, prioritization, and decision-making) with Product, Design, Engineering, Sales, Marketing, and client stakeholders.
- Integrate strategic foresight + market intelligence by using horizon scanning, STEEP/PESTLE, scenario planning, and backcasting—plus brand/market research and competitive benchmarking—to inform multi-horizon strategy and differentiation.
- Scale research impact and efficiency by managing and coaching researchers and UX designers, developing research ops and standards, and orchestrating AI-enabled workflows (with responsible guardrails) to accelerate synthesis, analysis, and insight reuse while tracking measurable outcomes.
- 6+ years in product and UX research (or equivalent applied research), with demonstrable impact on product decisions and business outcomes.
- 1+ year people management or formal team leadership experience (required): coaching, feedback, performance support, and stakeholder leadership. Experience in fintech and SaaS consulting environments, including ambiguity, multiple stakeholders, and fast iteration cycles.
- Strong fluency in design thinking and facilitation, with evidence of accelerating alignment and de-risking decisions through rapid learning loops.
- Practical application of strategic foresight to inform strategy, roadmap options, and future-state narratives.
- Demonstrated ability to lead brand/market research and translate findings into positioning, messaging, and differentiation.
- An experimentation mindset and experience orchestrating AI tools to scale research efficiency while maintaining rigor, accuracy, and integrity.
- Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment.
- Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, members, and management.
- Ability to react to change quickly and implement new processes & procedures.
- Work independently with little or no supervision.
- Professional demeanor and excellent work habits are essential.
- Experience with regulated product domains (payments, lending, identity, risk/fraud, banking platforms).
- Exposure to behavioral economics, service design, or decision science.
- Experience working with UX designers and Figma tools.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Key Skills
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