IT Support Engineer

IT Support Engineer

Location: Oxford Circus, London, UK

Work Model: Onsite

Reports To: CTO

About the Role

We are a fast-growing GPU compute infrastructure company. Our London office is home to a mix of business and technical staff. Engineers typically manage their own machines, but everyone relies on properly functioning devices, well-managed accounts, and a reliable set of shared tools. As our first IT hire in London, you will take ownership of that environment.

This role combines hands-on support with the opportunity to improve and mature IT operations over time. We use JumpCloud (via Deel IT) for device and identity management, and Microsoft 365 for collaboration. A similar role is planned for our San Francisco office as we continue to grow.

What You'll Be Doing

• Act as the first point of contact for IT support in the London office: resolving hardware issues, software problems, account access requests, and any blockers preventing people from working
• Manage and maintain end-user devices across Windows, macOS, and mobile via JumpCloud, including provisioning, patching, policy enforcement, and decommissioning
• Administer Microsoft 365, including user and mailbox management, SharePoint, Teams, and related services
• Provide light administration and guidance for shared platforms used by the engineering team (Jira, Confluence, Slack), ensuring systems remain healthy and available
• Manage physical hardware, including peripheral setup, warranty replacements with vendors, and maintaining an accurate asset inventory
• Improve and document IT processes, including onboarding and offboarding workflows, device lifecycle management, and IT policies
• Identify recurring issues and implement longer-term solutions through better tooling, automation, or clearer documentation
• Communicate clearly and patiently, particularly when supporting non-technical staff

Must-Have Requirements

• 1–3 years of experience in an IT support or systems administration role
• Hands-on experience supporting Windows and macOS in a managed environment, including device setup, troubleshooting, and endpoint management
• Familiarity with JumpCloud or similar directory/MDM platforms (e.g., Intune, Jamf, Okta)
• Working knowledge of Microsoft 365 administration, including user management, Exchange/mailboxes, SharePoint, and Teams
• Comfortable working with physical hardware: diagnosing faults, replacing components, and managing office IT logistics
• Strong organisational skills, able to manage a support queue while progressing longer-term improvements

Nice to Have (But Not Essential)

• Familiarity with Linux in an end-user or administrative context
• Experience with mobile device management (iOS/Android)
• Basic scripting skills (PowerShell, Bash, or similar) to automate repetitive tasks
• Experience working in a technology company or startup environment where IT infrastructure is still evolving