Junior Technical Support Specialist (Night Shifts)
EvotymUkraine5 hours ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About The Client
Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money.
Role Overview
As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows.
Key Responsibilities
Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money.
Role Overview
As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows.
Key Responsibilities
- Respond to client inquiries via support channels in a timely and professional manner
- Investigate and resolve transaction-related issues (PSP and crypto payments)
- Track and monitor payment flows and transaction statuses
- Analyze system logs to identify technical errors and inconsistencies
- Escalate complex cases to relevant internal teams with a clear technical context
- Maintain accurate documentation of cases and resolutions
- Ensure high client satisfaction through proactive communication
- Proven experience in fintech (PSP, crypto processing, payment systems)
- Strong understanding of transaction lifecycles and payment infrastructures
- Ability to read and interpret technical logs
- Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations)
- Technical mindset and analytical problem-solving skills
- Readiness to work night shifts regularly
- Upper-Intermediate level of English
- Strong communication skills and the ability to explain technical matters clearly
- High level of responsibility and reliability
- Detail-oriented and structured approach to troubleshooting
- Proactive attitude and ownership mindset
- Professional growth within the crypto payments domain
- A collaborative and dynamic work environment
- Competitive compensation
- Social benefits
Key Skills
Ranked by relevanceReady to apply?
Join Evotym and take your career to the next level!
Application takes less than 5 minutes