Platform & Tools Agent (F/M)

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We are currently looking for a Platform & Tools agent to join our growing client in Luxembourg!

The ideal candidate will ensure technical support and continuous improvement of the tooling ecosystem and will combine strong analytical and troubleshooting skills with a proactive approach to automation and efficiency.

Responsibilities:

• Receiving, logging, and managing requests from customers ;
• Following and improving service operation procedures defined by concerned services ;
• Following up on requests in the ticketing or logging systems ;
• Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders ;
• Maintaining a high degree of customer service and adhering to IT service management principles ;
• Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes) ;
• Performing log analysis and root-cause debugging ;
• Monitoring production performance, production jobs, and application health ;
• Writing or enhancing scripts and automation to streamline repetitive tasks ;
• Supporting CI/CD pipeline updates and troubleshooting build or deployment processes ;
• Providing training and technical support to end users and team members ;
• Writing and updating documentation and procedures, contributing to the knowledge base ;
• Collaborating with peers in an international, DevOps-minded environment.

Experience:

• 3 to 5 years of experience in a similar position ;
• Knowledge of APIs and experience with troubleshooting logs ;
• Familiarity with version control (Git) and comfort contributing small code or configuration changes ;
• Basic scripting and programming experience (Bash, Python, PHP, MySQL) ;
• Understanding of CI/CD and modern automation tools is a plus ;
• Nice to have : ITIL qualification, knowledge of ITSM tools (ServiceNow, BMC Atrium…), Oracle DB, vTOM, WebLogic OSB/SOA, Unix and Windows operating system commands, networking fundamentals (VLAN, DNS), data center operations.
  

Mandatory Requirements:

• Ability to work in shifts (7 AM - 20 PM) and 24/7 support on call.

What we have to offer :

• Flexibility : chose to work as a full time employee or as a freelancer with attractive conditions in both cases ;
• Comfortable working conditions : hybrid or remote set-up ;
• Extra perks if you work as a full time employee.