Technical Support Engineer

Technical Support Engineer (Microsoft stack) | Permanent | Paris, France

• Location: Paris
• Hybrid: 2–3 days onsite per week
• On-Call: 1 week in 6 (including weekend cover)
• Salary: €48,000 – €62,000
• Position: Permanent

Job Summary:

We are recruiting on behalf of a leading consultancy for a Technical Support Engineer to be the sole IT support presence in their Paris office (55 users) while supporting tickets across the wider EMEA region. This is a hands-on role requiring strong Microsoft stack expertise, particularly Active Directory and Azure, along with ServiceNow experience. The successful candidate must be fluent in French and possess excellent business-level English, with the confidence to support senior stakeholders in a professional services environment.

Key Responsibilities:

• Provide first- and second-line IT support to the Paris office and assist EMEA users remotely
• Log, manage and resolve incidents via ServiceNow, ensuring high service standards
• Administer and support Active Directory and Azure environments
• Configure, deploy and troubleshoot Windows laptops, M365 applications and mobile devices
• Support AV/meeting room technology and office infrastructure
• Take ownership of local IT operations and collaborate with global IT teams

Qualifications & Requirements:

• Fluent French speaker with strong, well-spoken business English
• 3+ years’ IT support experience in a professional services environment (50+ users)
• Strong Active Directory and Microsoft 365 expertise; Azure experience essential
• Hands-on experience with the ServiceNow ticketing system
• Able to work independently as the sole on-site IT support while managing regional tickets

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates; we use experienced and dedicated recruiters who want to match the best people to roles.