Who is Volkswagen Financial Services?

It’s been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn’t: ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. As the largest provider of automotive financial services worldwide, we pride ourselves on fostering a diverse, inclusive, and equal‑opportunity workplace.

At our VWFS Porto location, you’ll join a dynamic team committed to innovation and excellence in financial and technological services.

In this role you will be responsible for:

• Maintain and update internal documentation to ensure procedures remain accurate, consistent, and easy to follow.
• Coordinate the development of content in partnership with various teams across the organization.
• Support the preparation and documentation of operational testing activities, particularly within IT service environments.
• Conduct regular quality checks to uphold documentation standards and compliance.
• Assist in the structured transition of responsibilities between teams, ensuring a seamless and well-documented handover.
• Facilitate coordination across multiple time zones, contributing to effective communication and alignment.
• Develop clear, engaging materials for both internal and external audiences.
• Contribute to transparency and quality by supporting the tracking of progress and relevant performance indicators.

We believe that the right profile for this job should have / be:

• A background in business, technology, or a related field.
• Previous experience in documentation, coordination, or operational support roles is valued but not required.
• Strong organizational and analytical skills, with the ability to manage tasks independently and efficiently.
• Knowledge in tools such as Jira, Microsoft and Confluence.
• Excellent written and verbal communication skills in English; additional language skills, particularly German, are a plus.
• A collaborative mindset and the ability to work effectively with diverse teams across different regions.
• Familiarity with IT service processes and documentation practices is advantageous.
• A proactive attitude and a willingness to learn and adapt in a dynamic environment.

What we offer:

• Long‑term contract
• Competitive package including private health insurance, life insurance and meal allowance (paid by meal card)
• Bonuses and benefits depending on performance
• Schooling allowance and pension scheme
• Incredible and unique annual company events
• Opportunity to work on an international project and be part of a multicultural and multidisciplinary team
• Solid performance evaluation and career management methodologies
• Continuous training – technical and behavioral development