E-Commerce Marketplace & UX-Focused Project Manager

MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.

We specialize in middle and senior management recruitment in various sectors and countless job functions.

We are looking for a Project Manager for our client operating in the retail sector who can strongly manage marketplace operations (listing, inventory, pricing, campaigns, ads, and customer experience) while also improving UX with a focus on conversion and repeat purchases.

This role acts as a bridge between marketplace growth and website/app UX development, aligning teams around common goals and driving improvement projects end-to-end.

Responsibilities

• Manage growth and operational projects across marketplace channels (e.g., Trendyol, Hepsiburada, Amazon, and others) end-to-end
• Establish and improve processes for product listing quality, content standards, visuals, titles, SEO, variant management, and category alignment
• Coordinate stock, pricing, order, and return workflows with OMS / ERP / WMS / logistics integrations (working with IT, operations, and finance teams)
• Plan and execute campaigns (discounts, coupons, bundles), manage marketplace advertising (sponsored products, etc.), and track performance
• On the UX side: map user journeys, identify friction points, and prioritize CRO and A/B testing opportunities
• Track weekly KPIs such as revenue, contribution margin, ad ROAS/ACOS, conversion rate, add-to-cart rate, return rate, cancellation rate, delivery SLA, and NPS/CSAT
• Manage product backlog, roadmap, and sprint/kanban processes; coordinate cross-team dependencies and ensure clear delivery timelines
• Drive improvements through a hypothesis → experiment → measurement → learning cycle

Required Qualifications (Must-Have)

• Experience in e-commerce marketplace operations (preferably 3+ years) with project management experience
• Solid understanding of UX fundamentals: information architecture, user flows, heuristic evaluation, and conversion-focused thinking
• Data literacy: ability to interpret GA4, marketplace dashboard metrics, and reporting tools such as Looker Studio to make KPI-driven decisions
• Familiarity with integration and operational processes (ERP / OMS / WMS, logistics, returns, stock synchronization)
• Strong communication skills: ability to align cross-functional teams around shared goals with clear documentation and follow-up
• Fluent in English (for multi-country / supplier communication)

Nice to Have

• Experience in product management or marketplace growth and A/B testing culture
• Advanced SQL, Excel/Google Sheets, feed management (XML/CSV), or PIM systems
• Experience with Amazon (FBA / FBM) or cross-border marketplace operations
• Familiarity with tools such as Jira, Notion, Asana, Miro, or Figma
• Understanding of e-commerce financial metrics such as contribution margin, shipping cost impact, and promotion profitability

Success Metrics – First 90 Days

• Develop and execute an action plan for the top 5 biggest loss drivers in marketplaces, with measurable improvements (cancellations, returns, SLA performance)
• Launch at least two UX/CRO experiments (site/app or product listings) with measurable conversion impact
• Establish a weekly one-page Channel Performance Dashboard and a consistent operating rhythm (standups and weekly business reviews)