IT Operations Engineer
Wio BankUnited Arab Emirates9 days ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About Wio
Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
Role Overview
We are looking for a motivated and detail-oriented IT Operations Engineer to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services at our Fujairah office.
The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
What You'll Be Responsible For
IT Support & Operations
Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Experience:
Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
Role Overview
We are looking for a motivated and detail-oriented IT Operations Engineer to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services at our Fujairah office.
The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
What You'll Be Responsible For
IT Support & Operations
- Provide first and second-level IT support to employees at the Fujairah office.
- Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
- Monitor IT systems, applications, and services to ensure optimal performance and availability.
- Handle user access management, including onboarding and offboarding procedures
- Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
- Perform regular system health checks, software updates, and patch management.
- Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.
- Ensure adherence to internal IT security policies and regulatory frameworks.
- Participate in incident response efforts and assist in implementing corrective and preventive measures.
- Support compliance with Central Bank of UAE regulations and other relevant standards.
- Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
- Maintain accurate documentation of incidents, solutions, and standard procedures.
- Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Experience:
- 2–4 years in IT operations, IT support, or a similar technical support role
- Fresh graduates with strong technical aptitude may also be considered
- Proficiency in Windows and macOS environments
- Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
- Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
Key Skills
Ranked by relevanceReady to apply?
Join Wio Bank and take your career to the next level!
Application takes less than 5 minutes