Contract: 7 months – Temporary job offer (Oferta pracy tymczasowej)

Employment Agency KRAZ Number: 33258

Salary:- 8000-9000 PLN/month

About the Role

We are seeking a HR Contact Center Specialist to join a global People & Organization (HR) Shared Services team. In this role, you will act as the first point of contact for employees, managers, and HR partners, supporting HR-related queries and transactions across multiple countries.

You will deliver high-quality service through multiple communication channels while ensuring compliance with internal policies, service standards, and data protection regulations.

Key Responsibilities

• Serve as the first point of contact for HR-related inquiries from employees, managers, and HR partners.
• Handle customer inquiries through multiple channels including phone, web chat, and ticketing systems following established service guidelines.
• Provide support to stakeholders across multiple countries while maintaining high-quality service delivery and clear communication.
• Resolve inquiries using internal systems, knowledge bases, and documented workflows.
• Guide employees on HR processes, tools, and services, promoting self-service and first-contact resolution where applicable.
• Manage challenging interactions professionally and handle dissatisfied customers with empathy and confidence.
• Prioritize workload to meet service level agreements (SLAs), customer satisfaction targets, and productivity metrics.
• Collaborate with internal teams to resolve more complex cases.
• Track open cases and proactively provide updates to customers on progress or available solutions.
• Maintain accurate case documentation and system updates.
• Identify recurring issues and support continuous process improvement initiatives.
• Ensure that all personal data is handled according to confidentiality standards and applicable data protection regulations.

Requirements

• Bachelor’s degree or equivalent experience (preferably in Business, HR, Communications, or Customer Service).
• Minimum 1 year of experience in a Contact Center, Customer Support, or HR Shared Services environment.
• Experience supporting customers via phone, chat, and ticketing systems.
• Comfortable working with multiple systems and digital platforms (CRM tools, ticketing systems, internal databases).
• Strong ability to follow procedures and perform tasks with high accuracy and attention to detail.
• Excellent communication, listening, and problem-solving skills.
• Strong customer service and conflict resolution skills.
• Ability to work effectively in a fast-paced environment with strong time management skills.
• Ability to handle confidential and sensitive information responsibly.
• Fluency in German, English, and Polish

Compliance and Privacy

• Personal data will be processed in accordance with GDPR and Polish employment regulations
• This is a temporary job offer (Oferta pracy tymczasowej)
• Employment agency KRAZ number: 33258

About US Tech Solutions:-

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter’s details:-

Name:- Ajit Kumar

Email id: [email protected]

Job Diva ID:- 26-00059