Scrum Master

Our client, a leading organisation within the technology services sector, is seeking an experienced Technical Scrum Master to support Agile delivery across multiple engineering and service teams, ensuring the consistent delivery of high-quality solutions.

Job Responsibilities

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration and delivery focus.
• Maintain and refine product backlogs, ensuring user stories are clearly defined, prioritised, and ready for development.
• Promote a culture of transparency, accountability, and continuous improvement within delivery teams.
• Coordinate closely with engineering, support, and operational teams to ensure alignment with service delivery objectives and customer commitments.
• Identify delivery risks and impediments early, working with stakeholders to resolve issues and maintain delivery momentum.
• Monitor and evaluate delivery performance using Agile metrics such as velocity, burndown, throughput, and defect trends to support informed decision-making.
• Support teams in managing technical dependencies and programme-level coordination within complex solution environments.
• Maintain visibility of delivery progress through roadmaps, milestone tracking, and dependency management across teams.
• Ensure project tracking tools and Agile boards accurately reflect progress and are used effectively for reporting and governance.

Experience Required

• Minimum 5 years of professional experience, including at least 2 years working as a Scrum Master or Agile facilitator within cross-functional technology teams.
• Strong knowledge of Agile frameworks and practices with demonstrated experience removing delivery obstacles and enabling team productivity.
• Proven experience facilitating Agile ceremonies and managing delivery metrics such as velocity, burn-down charts, and sprint completion rates.
• Experience coordinating delivery across multiple internal teams within complex technical environments.
• Strong stakeholder management skills with the ability to communicate effectively across both technical and business audiences.
• Experience managing multiple initiatives or workstreams simultaneously within a structured delivery framework.
• Analytical mindset with the ability to interpret delivery data and apply insights to improve performance.
• Excellent written and verbal communication skills including documentation, reporting, and presentation capabilities.

Desirable Skills

• Experience supporting service delivery or operational teams within technology-driven organisations.
• Familiarity with Agile tooling and reporting platforms such as Jira or similar work management systems.
• Exposure to technical delivery environments involving engineering, product, and support teams.
• Experience implementing delivery improvements through retrospective insights and performance metrics.
• Understanding of programme-level planning, roadmap management, and dependency tracking.

Educational Requirements

• Third-level degree or bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Professional Scrum certification such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent.

How to Apply

To apply for this role, please submit your updated CV. If your skills and experience match the job requirements, you will be contacted to discuss your application in detail.

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