Queensland Government
Principal Project Officer
Queensland GovernmentAustralia4 days ago
TemporaryOther
Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will be contributing to a team responsible for leading and coordinating the design, development and delivery of service delivery transformation initiatives aimed at achieving a holistic and person-centred practice which links customers to the support they need to improve their wellbeing and self- reliance, and access and sustain safe and secure tenancies. You will be focusing on how technology uplift can create opportunities for richer, enhanced and more informed customer service. This approach recognises that a person’s successful housing is linked to factors beyond their tenancy.

As Principal Project Officer, you will play a pivotal leadership role in ensuring the effective operational support of the Enterprise System while actively contributing to the strategic direction of the function.

Your Responsibilities Will Include

  • Providing high-level oversight of day-to-day operational support for the Enterprise System, ensuring reliability, performance and user satisfaction.
  • Collaborating with senior stakeholders to shape and influence the strategic direction of the function, aligning system capabilities with organisational priorities and future business needs.
  • Leading and/or contributing to the successful delivery of projects and initiatives, from planning through to implementation and benefits realisation.
  • Championing and embedding best practice standards across all operational, project and strategic activities, including governance, risk management, change management, quality assurance, and continuous improvement.
  • Establish strong partnerships and influence others in the development and implementation of a range of service delivery initiatives that improve the department's capacity to respond to the housing needs of vulnerable customers with complex and challenging needs focusing on Technology uplift.
  • Lead and coordinate the design, development, implementation and evaluation of projects and initiatives focused on person-centred human service planning and integrated service delivery, including opportunities for co-design across several ICT systems.
  • Be a key contributor in cross functional project teams, building and maintaining collaborative working relationships to leverage resources and technical expertise.
  • Develop and implement team plans for task management and apply an agile project methodology to deliver timely, high quality project outcomes, managing risks and emerging issues and identifying opportunities for improvement.
  • Develop and maintain networks and relationships with external stakeholders and customers, including government agencies and community organisations to deliver outcomes.
  • Provide timely advice, options and recommendations to senior management to resolve complex and operational issues for both operational and strategic Technology objectives.
  • Undertake research and maintain knowledge in contemporary ICT systems.
  • Prepare high quality documentation, reports, correspondence, briefing notes, plans, submissions, presentations.
  • Provide strategic leadership and direction for the team, identifying clear objectives and work tasks and measures and providing support and feedback.
  • Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.


The Skills You Will Need Include Being Able To

  • Adapt to a changing environment, encourage creativity, innovation and improved ways of doing things.
  • Demonstrate a strong customer-focus and build understanding of customer perspectives within the team.
  • Work collaboratively with team members and across business units to deliver the required work program and complete challenging tasks by managing conflicting priorities and tight deadlines.
  • Provide advice that is rigorously considered and supported by a clear rationale.
  • Take personal responsibility in meeting objectives, including the ability to proactively recognise and resolve issues impacting on the achievement of desired outcomes.


Applications to remain current for 12 months.

Occupational group IT & Telecommunications
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