We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

Position Overview

As part of our Global Network Operations Center (NOC), you will provide first-level monitoring and support for enterprise customer networks. Your primary focus will be proactive monitoring, initial troubleshooting, incident triage, and timely escalation to higher-level support teams.

This role requires networking fundamentals, attention to detail, and the ability to follow standard operating procedures in a 24/7 environment. You will work closely with Level 2/3 engineers and external providers to support reliable and secure network operations.

Key Responsibilities

Network Monitoring & Initial Troubleshooting

• Monitor network infrastructure using enterprise monitoring tools (e.g., Splunk, LogicMonitor, Cisco DNAC, or similar).
• Perform initial checks on network devices and services (e.g., interface status, device reachability, VLANs).
• Identify potential issues such as connectivity loss, latency, or service degradation and gather relevant information.
• Document findings and prepare incidents for escalation when needed.

Incident Management & Escalation

• Log, update, and manage incidents and service requests in ticketing systems.
• Perform first-level triage based on documented procedures and troubleshooting guides.
• Escalate incidents to Level 2/3 teams or external providers in line with SLAs.
• Communicate clearly with internal teams, end-users, or on-site staff when required.

Operational Compliance & Documentation

• Follow standard operating procedures, runbooks, and knowledge base articles.
• Ensure accurate and complete ticket documentation.
• Contribute to knowledge base updates for recurring issues.
• Support reporting on incidents, trends, and SLA adherence when required.

Shift-Based Work

• Work in a 24/7 rotating shift environment.
• Ensure continuous monitoring and timely response to network events.

Required Skills & Qualifications

• Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs).
• Familiarity with LAN/WAN concepts and basic network troubleshooting.
• Understanding of how to follow structured processes and troubleshooting steps.
• Strong analytical thinking and attention to detail.
• Good communication skills in English (written and spoken).
• Ability to work effectively in a team and in a shift-based environment.

Nice to Have

• Exposure to Cisco technologies (e.g., Catalyst switches, basic routing concepts).
• Familiarity with monitoring or ticketing tools (e.g., Splunk, LogicMonitor, ServiceNow).
• Awareness of enterprise environments or NOC operations.
• Cisco CCNA (or willingness to obtain certification within 12 months).
• Degree in Computer Science, Telecommunications, or related field.

What do we offer?

• 25 holiday days per year.
• 1066 RON monthly budget in Benefit Online Platform.
• Life Insurance cover.
• The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days + 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
• Reimbursement for eyeglasses – max 1500 RON to be claimed every 3 years.
• Childbirth allowance of 7000 RON after 1 year in HCLTech.
• Internal trainings and certifications.

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