Job Title: Project Coordinator - 2493

Location: Complete Remote from Poland

Duration: 9 Months+ Extendable Contract

Working Pattern: Sunday to Thursday - 30 hours/week

Note: Looking for Fluent Arabic and English speaker

Job Description

Must-haves

• Looking for Fluent Arabic and English speaker
• 2+ years project management or support and client-facing experience
• Ability to think both critically and creatively
• A growth mindset and a coaching attitude
• Willingness to work with a wide variety of subjects
• Ability to work to deadlines and iterate on feedback quickly

Responsibilities

• We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose the organization. That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live.
• It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective.
• You will work with experts that will overlook the project and will help with problem-solving and stakeholder management.
• You are expected to be the "spider in the web", who brings together organization and all the necessary stakeholders on the customer side.

Key tasks include:

• Assist customers in utilizing our learning software
• 1:1 meetings, trainings and troubleshooting sessions with customers
• Setup project plans (we have templates)
• Follow-up on plan proactively, schedule meetings, prepare meeting agendas
• Problem solve in case of need
• Respond to customer requests via email
• Bug reports
• Product feedback

You need to be very skilled in the following:

• Communication, expectation management
• Meeting facilitation