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This role could be based in our locations: Helsinki or Dublin.
In this role, you will be owning our GTM onboarding program and managing our Customer Success enablement efforts globally, while supporting broader GTM enablement initiatives. You will ensure our CS and Sales teams' competencies, workflows and tools support our mid-market growth strategy. You will work closely with GTM leadership, our RevTech team, and cross-functional partners to implement systematic behavior change and tool adoption across the GTM organization.
Your Day-to-day Work And Responsibilities Include…
- Owning and continuously developing our GTM onboarding program, ensuring new hires ramp quickly and effectively to meet their targets.
- Owning CS enablement programs that shift our CSMs from product-focused roles to strategic advisory partners, with involvement in the CSP rollout, business review frameworks, and lifecycle management.
- Developing and delivering continuous learning & development for our CS organization, ensuring the right skill sets to reduce churn and grow accounts.
- Bridging the gap between our RevTech team and the field by translating new tools, workflows and AI capabilities into practical adoption programs and playbooks.
- Managing and maintaining GTM content and sales collateral so reps always have the right materials at their fingertips.
- Analyzing performance data (Salesforce, Gong, HubSpot) to identify workflow gaps, adoption blockers and enablement opportunities across CS and Sales.
- Collaborating with CS leadership, Sales Ops, CS Ops and marketing to ensure enablement programs are grounded in real operational needs.
- Prior work in GTM, CS, or sales enablement where you have produced measurable changes in how teams act.
- Background in SaaS and familiarity with mid-market or enterprise GTM motions
- Practical experience with emerging AI tools and with more traditional GTM tools like HubSpot, Gainsight, Salesforce or Gong - and a genuine interest in how systems and workflows shape rep behavior.
- Experienced project management, with the ability to run engaging programs for multicultural, globally distributed teams.
- An operational mindset - you are as comfortable building a process as you are delivering a training session.
- Effective communication and stakeholder management skills, able to work across CS, Sales, Ops and RevTech functions.
- Experience with LMS platforms and content development.
- Background in customer success or account management.
- Competitive compensation package, including equity
- Great work equipment
- Health care benefit and leisure time insurance
- Annual 1000 euros of personal learning budget
- Sports and wellbeing allowance
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
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