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Application / Technical Support Engineer
📍 Dublin City Centre (Hybrid – Dublin City Centre)
💰 €47,000
đź“… 11-Month Contract to hire
We are working with a global enterprise technology organisation that is looking to add a Technical Support Engineer – Integrations to their Dublin team. This role sits within a highly technical support environment supporting complex enterprise software and integrations used by large global customers.
This is a great opportunity for someone who enjoys deep technical troubleshooting, working with cloud platforms, and solving complex system-level issues.
What You’ll Be Doing:
- Provide advanced technical support for complex software and integration issues.
- Troubleshoot and debug issues across enterprise systems, integrations, and APIs.
- Support internal engineers, technicians, and product support teams when first-line troubleshooting cannot resolve issues.
- Work closely with engineering and product teams to escalate bugs, reliability issues, and design problems.
- Diagnose issues across cloud environments, Linux systems, and networked platforms.
- Assist with customer installations, configuration, and technical training when required.
- Analyse system logs and performance data to identify root causes and recommend solutions.
Required Experience:
- Strong Linux / Unix administration and troubleshooting experience.
- Understanding of ITSM frameworks (ITIL, CMDB concepts).
- Experience supporting cloud-based software environments such as:
- Microsoft Azure
- AWS
- Google Cloud Platform
- Okta
- Experience diagnosing issues in enterprise SaaS or distributed systems environments.
- Ability to communicate complex technical issues to technical users and engineers.
Nice to Have:
- Experience working in a technical support or technical services engineering role.
- Familiarity with API integrations and enterprise platform troubleshooting.
- Exposure to identity management, authentication, or SaaS integrations.
Why This Role?
- Work with a globally recognised enterprise SaaS platform
- Join a highly technical engineering support environment
- Gain exposure to large-scale cloud and enterprise integrations
- Excellent city centre location with hybrid working
đź“© Interested?
Send over your latest CV and I’ll be happy to discuss the role in more detail.
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