Technical Support Engineer

Application / Technical Support Engineer

📍 Dublin City Centre (Hybrid – Dublin City Centre)

💰 €47,000

📅 11-Month Contract to hire

We are working with a global enterprise technology organisation that is looking to add a Technical Support Engineer – Integrations to their Dublin team. This role sits within a highly technical support environment supporting complex enterprise software and integrations used by large global customers.

This is a great opportunity for someone who enjoys deep technical troubleshooting, working with cloud platforms, and solving complex system-level issues.

What You’ll Be Doing:

• Provide advanced technical support for complex software and integration issues.
• Troubleshoot and debug issues across enterprise systems, integrations, and APIs.
• Support internal engineers, technicians, and product support teams when first-line troubleshooting cannot resolve issues.
• Work closely with engineering and product teams to escalate bugs, reliability issues, and design problems.
• Diagnose issues across cloud environments, Linux systems, and networked platforms.
• Assist with customer installations, configuration, and technical training when required.
• Analyse system logs and performance data to identify root causes and recommend solutions.

Required Experience:

• Strong Linux / Unix administration and troubleshooting experience.
• Understanding of ITSM frameworks (ITIL, CMDB concepts).
• Experience supporting cloud-based software environments such as:
• Microsoft Azure
• AWS
• Google Cloud Platform
• Okta
• Experience diagnosing issues in enterprise SaaS or distributed systems environments.
• Ability to communicate complex technical issues to technical users and engineers.

Nice to Have:

• Experience working in a technical support or technical services engineering role.
• Familiarity with API integrations and enterprise platform troubleshooting.
• Exposure to identity management, authentication, or SaaS integrations.

Why This Role?

• Work with a globally recognised enterprise SaaS platform
• Join a highly technical engineering support environment
• Gain exposure to large-scale cloud and enterprise integrations
• Excellent city centre location with hybrid working

📩 Interested?

Send over your latest CV and I’ll be happy to discuss the role in more detail.