Technical Customer Support Specialist
IPXOLithuania2 days ago
Full-timeRemote FriendlyInformation Technology
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Join our team and play a crucial role in assisting customers throughout the IP management lifecycle. As a Technical Customer Support Specialist, you will collaborate with cross-functional teams to provide comprehensive solutions, evaluate potential and current customers, and contribute to improving processes and customer experience at IPXO.
Who Are We
IPXO is the leading full-cycle IPAM (IP Address Management) solution that empowers businesses of any size through IP monetization and leasing. Our mission is to work towards secure and sustainable Internet that creates equal opportunities for everyone. IPXO is a place where people are valued as the backbone of the company. Our goal is to build an open and free-to-explore team of professionals who thrive in their fields of expertise while building the future of the Internet.
In This Position You Will
IPXO will process all candidates’ personal data in accordance with the Privacy Policy for Recruitment Purposes.
Who Are We
IPXO is the leading full-cycle IPAM (IP Address Management) solution that empowers businesses of any size through IP monetization and leasing. Our mission is to work towards secure and sustainable Internet that creates equal opportunities for everyone. IPXO is a place where people are valued as the backbone of the company. Our goal is to build an open and free-to-explore team of professionals who thrive in their fields of expertise while building the future of the Internet.
In This Position You Will
- Assist customers during all IP management lifecycle
- Evaluate our potential and current customers in accordance with internal guidelines and industry best practices
- Collaborate with cross-functional teams to provide comprehensive solutions for IPXO customers and partners
- Improve and create external and internal knowledge bases
- Participate in improving processes and shaping customer experience at IPXO
- Customer service experience in a tech company
- Interest in technology
- Understanding of IP reputation management and cybersecurity
- Bachelor's degree (preferably in a relevant field)
- Proficiency in English (C1 level)
- Results-oriented, self-motivated, with a strong analytical thinking mindset
- "Can do!" attitude, willing to learn and accept feedback
- Quick-learner and team-player perspective
- Good time-management and organizational skills
- Capability to work in shift from Thursday to Monday (08:00–17:00, 13:00–22:00).
- Additional vacation days
- Health & Accident Insurance
- Hybrid work model – remote mixed with working from the office – 2 days/per week in Vilnius or Kaunas
- Fast-growing, high-impact role with direct influence on business success
- Working closely with IT veterans and an experienced team in an agile, innovation-driven environment
- Company events (from summer and winter celebrations to team buildings and conferences)
- Gross base salary 11.38 -13.77 EUR/hour (depending on your experience). We’re ready to discuss different pay options based on your skills and competencies.
IPXO will process all candidates’ personal data in accordance with the Privacy Policy for Recruitment Purposes.
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