Our client is seeking an exceptional Head of Strategic Accounts. This is a commercially critical, senior leadership role focused on customer strategy, revenue growth, team development, and turning key accounts into long‑term, high‑value partnerships.

If you’re a proven people‑leader with enterprise commercial experience and a passion for unlocking customer value at scale, this role offers a rare opportunity to make a major impact.

Key Responsibilities

Leadership & Team Development

• Lead, coach and elevate a team ensuring high performance across customer engagement, account planning, and commercial delivery.
• Build a culture of accountability, collaboration and continuous improvement.
• Develop talent within the team — succession planning, capability uplift and performance management.

Strategic Customer Management

• Own relationships across a portfolio
• Shape and execute customer strategies that increase retention, expand wallet‑share, and strengthen long‑term partnerships.
• Engage directly with senior client stakeholders (up to C‑Suite) to influence strategic direction and drive growth.

Commercial Growth & Performance

• Deliver and exceed revenue, margin and customer growth targets across the strategic accounts portfolio.
• Identify expansion, renewal, cross‑sell and upsell opportunities across network, cloud, ICT, managed services and digital solutions.
• Oversee quarterly business reviews, commercial negotiations and renewal cycles.
• Drive forecast accuracy, pipeline discipline and strategic deal qualification.

Operational Excellence

• Implement strong governance across account plans, customer health, risk management and service delivery alignment.
• Partner with commercial, product, pricing, finance and service teams to support customer success and resolve escalations.
• Champion best‑in‑class customer experience, ensuring operational performance aligns with strategic customer outcomes.

Cross‑Functional Leadership

• Work closely with senior leadership to evolve account strategy, contribute to go‑to‑market planning and influence enterprise‑wide customer initiatives.
• Drive collaboration between sales, service, operations and product teams to ensure seamless delivery for strategic accounts.

About You

• 10+ years experience in strategic account management, enterprise sales or customer leadership, ideally within telecoms, ICT, SaaS, cloud or related industries.
• Proven track record leading and developing high‑performing account teams.
• Strong commercial acumen with experience managing large enterprise portfolios.
• Excellent stakeholder management and influencing skills at senior levels.
• Strategic thinker who can translate customer needs into long‑term commercial value.
• Comfortable operating in a fast‑paced, high‑growth environment.

What This Role Offers

• Ownership of a large, strategic, high‑visibility customer portfolio.
• Leadership of a talented team driving mission‑critical commercial outcomes.
• Ability to shape customer strategy, revenue growth, and enterprise transformation.
• A senior platform to influence organisation‑wide impact.