Information Technology Intern

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Position Title: IT Intern

Intern Duration: 4 months

Department: IT / Digital Workplace / End-User Services

Location: Helsinki, Finland

Reports To: IT Manager / End-User Support Lead

Position Overview

The IT Intern is responsible for providing support within the end-user computing environment, contributing to hardware and software troubleshooting, device setup and imaging, application support, and basic security compliance functions. This position is suited for individuals possessing foundational technical expertise and a strong interest in developing skills related to enterprise-level IT operations, including laptop reimaging, endpoint management, and mobile device support.

Key Responsibilities

1. End-User Device Support

• Assist with troubleshooting laptops, desktops, monitors, docking stations, and peripherals.
• Execute operating system installation, upgrades, and reimaging of laptops using company-standard images (e.g., Windows image creation and deployment).
• Support the installation and configuration of authorized software and applications.
• Aid in device provisioning, relocation, and setup for new hires and existing staff.

2. Operating System & Application Support

• Offer basic assistance for Windows OS-related issues, updates, and patching activities.
• Participate in software distribution and application installations under supervision.
• Document troubleshooting processes and maintain accurate support records.

3. Security & Compliance

• Support activities related to device compliance, including antivirus management, encryption, and operating system version adherence.
• Help ensure that laptops and mobile devices conform to company security protocols (such as screen lock, encryption, and approved OS versions).
• Collaborate with the IT team to validate device compliance prior to granting access to organizational resources.

4. Mobile Device Support

• Provide introductory support for mobile device setup, enrollment, email configuration, and security tasks.
• Assist users in resolving issues pertaining to device compliance and enrollment.

5. Documentation & Process Improvement

• Maintain Standard Operating Procedure documentation, troubleshooting guides, and Frequently Asked Questions.
• Contribute to enhancements of internal processes concerning device management and support.

Required Qualifications

• Fundamental knowledge of computer hardware (laptops, desktops, peripherals).
• Basic understanding of Windows operating systems and standard enterprise applications (MS Office, web browsers, VPN, etc.).
• Awareness of networking principles (Wi-Fi, LAN, connectivity troubleshooting).
• Interest in cybersecurity and principles of device compliance.
• Willingness to learn about endpoint imaging, Intune/MDM, and device provisioning.
• Effective communication and problem-solving abilities.

Preferred Skills (Nice to Have)

• Familiarity with Windows imaging tools (Autopilot, MDT, Intune).
• Exposure to mobile device management practices (Android/iOS).
• Understanding of enterprise security concepts (encryption, antivirus, access policies).
• Experience with technical support or help desk responsibilities, including academic work.

Learning Opportunities

• Enterprise endpoint management and image deployment procedures.
• Mobile Device Management (MDM) solutions such as Intune.
• Practical troubleshooting of hardware, operating systems, and applications.
• Participation in ITIL-aligned service support operations.
• Security compliance workflows and device lifecycle management.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.