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Role Overview
We are seeking a highly skilled Technical Expert with deep expertise in Dynamics 365 CRM (Customer Service) and strong DevOps experience. This role combines advanced solution design, hands-on development, and ownership of CI/CD and environment strategy to ensure high-quality, scalable, and secure CRM implementations.
You will act as the technical authority across projects, driving best practices in architecture, development, and DevOps.
Key Responsibilities
- Lead the technical design and implementation of Dynamics 365 Customer Service solutions
- Define and maintain architecture standards, development guidelines, and best practices
- Own and optimize CI/CD pipelines for Dynamics 365 and Power Platform solutions
- Manage solution lifecycle using Azure DevOps or similar tools
- Design and implement environment strategies (Dev / Test / UAT / Prod)
- Oversee code quality, security, and performance optimization
- Develop complex customizations (plugins, integrations, extensions) when required
- Implement automated deployments using pipelines and solution management tools
- Collaborate with business analysts, developers, and stakeholders on solution design
- Troubleshoot critical issues and provide technical leadership across projects
- Mentor development teams and promote DevOps culture
Required Skills & Experience
- 6+ years of experience with Microsoft Dynamics 365 CRM
- Strong expertise in the Customer Service module
- Proven experience with DevOps practices and tooling, including:
- CI/CD pipeline design and implementation
- Environment and release management
- Source control (e.g., Git)
- Hands-on experience with:
- C# / .NET
- JavaScript / TypeScript
- Power Platform (Power Apps, Power Automate)
- Experience with:
- Azure DevOps (pipelines, repos, boards) or similar platforms
- Solution packaging and deployment (managed/unmanaged solutions)
- Strong understanding of:
- CRM architecture and extensibility model
- Security and data governance
- Experience with integrations (REST APIs, Azure services, middleware)
- Fluent English (written and spoken)
Key Skills
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