Business Support Officer
Commercial BankQatar14 hours ago
Full-timeOther
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Job Summary
Required Qualifications:
Bachelor Degree in Business Administration, Commerce or equivalent
Required Experience
3 – 5 years’ relevant experience in Retail Banking
- Review & approve Personal Loan, Mortgage Loan and Credit Cards through ETE system
- Review & approve New Account applications & related amendments
- Prepare facility memo / CFR for management approval
- Responsible to maintain & update the training material and conduct internal trainings
- Review & approve the requests for other retail products
- Review & approve PL / VL / CC / ML applications assigned and ensure the accuracy of data as well as the completeness of documents as per the laid down credit policies & guidelines of the bank. Verify customer’s signatures by accessing Banqit system.
- Review & approve Account applications after verification of details and release documents through Documentum/CRM/LWF as per the SOP & guidelines.
- Responsible to run Credit Bureau Report (CBR) through LWF / QCB portal and attach to the application as PDF document.
- Responsible to conduct a monthly quality assurance exercise for all QA agents to ensure that the approved calling script is followed.
- Receive requests for verification of signatures / amendments and approve after proper due diligence.
- Review and approve PL / VL contracts and escalate for further approvals whenever required to ensure timely processing with accuracy for customer’s satisfaction.
- Responsible to ensure the quality assurance of documents scanned & released through Documentum/CRM/LWF.
- Responsible to prepare the CPV error report and present to the whole team of Retail Sales on monthly basis.
- Conduct weekly refresher session for Business Support Unit
- Handle all UAT exercises for system improvements and digital solutions.
- Handle special projects assigned by the line manager / unit head as & when required
- Responsible for conducting in house training with the coordination of HR (wherever necessary) and maintain up to date records, training material, questionnaire for new joiners as well as the existing team’s refresher sessions.
- Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
- Ensure the strict implementation of policies, procedures, instructions & circulars related to PL, VL, CC & other retail products.
Required Qualifications:
Bachelor Degree in Business Administration, Commerce or equivalent
Required Experience
3 – 5 years’ relevant experience in Retail Banking
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