ServiceNow Consultant

ServiceNow Senior Admin / Consultant

📍 Canberra or Melbourne

🔐 NV1 Clearance Required

The Opportunity

We’re partnering with a leading organisation to secure a Senior ServiceNow Admin/Consultant to join a high-performing platform team. Reporting into the Product Owner, you’ll play a key role in enhancing and optimising the ServiceNow platform within a managed services environment.

This is a great opportunity to drive continuous improvement, deliver scalable solutions, and help maximise the value of an enterprise-wide ServiceNow investment.

Key Responsibilities

• Design, configure, and maintain ServiceNow solutions, including workflows and integrations
• Leverage out-of-the-box capabilities to deliver secure, high-performing outcomes
• Champion best practices across development, releases, and platform maintenance
• Collaborate with stakeholders to gather requirements and deliver business value
• Support automation, integrations, and continuous improvement initiatives
• Contribute to platform operations, reporting, and mentoring junior team members

About You

• Proven experience across ServiceNow
• Strong ITSM knowledge and hands-on platform experience
• Experience with integrations and platform design
• Comfortable working in agile environments with strong stakeholder engagement
• Proactive, solutions-focused, and confident owning end-to-end delivery
• ServiceNow certifications and ITIL highly regarded