Job Description:

Our client, a leading financial services technology organisation, is seeking a Senior Cloud Support Engineer to join their service delivery function, supporting and maintaining a global cloud-based platform.

Job Responsibilities

• Provide high-quality technical support to end users, ensuring service levels and customer satisfaction targets are consistently achieved
• Deploy, manage and optimise cloud-based infrastructure to ensure performance, scalability and security across production environments
• Build and maintain CI/CD pipelines using modern tooling to support efficient software delivery
• Monitor system performance, availability and capacity, proactively addressing issues and improving resilience
• Manage system upgrades, patching activities and configuration changes across environments
• Act as an escalation point for complex technical issues and drive timely resolution
• Collaborate with cross-functional teams to deliver reliable and scalable technical solutions
• Develop and maintain infrastructure as code using tools such as Terraform
• Implement monitoring, logging and observability practices across platforms
• Support incident, problem and change management processes aligned to ITIL frameworks
• Drive continuous improvement through automation, optimisation and operational best practices

Experience Required

• Minimum 5 years’ experience in cloud infrastructure, technical operations or a similar role
• Proven experience supporting highly available, 24/7 cloud-based environments
• Strong hands-on experience with cloud platforms, particularly Microsoft Azure, alongside exposure to AWS
• Experience with cloud-native architectures and distributed systems
• Demonstrated experience in customer-facing support roles within technical environments
• Strong troubleshooting and problem-solving skills across infrastructure and application layers
• Experience with monitoring and alerting tools within cloud environments
• Familiarity with CI/CD pipelines and deployment tooling such as Azure DevOps
• Experience with identity and access management principles, including role-based access controls
• Proven ability to manage incidents effectively and maintain composure in high-pressure situations

Desirable Skills

• Experience with platform security best practices and secure-by-design principles
• Knowledge of vulnerability management and remediation approaches
• Exposure to infrastructure automation and configuration management tools
• Experience implementing observability frameworks including logging and metrics collection
• Understanding of modern DevOps practices and continuous delivery models
• Strong communication skills with the ability to work across global teams

Educational Requirements

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related discipline

Working Hours & Benefits

• Competitive salary and benefits package
• Opportunity to work within a global, technology-driven environment
• Exposure to modern cloud-native technologies and large-scale platforms
• Collaborative and supportive team culture with opportunities for professional growth

How to Apply

To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.

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