-Good general understanding of IT principles such as Networks, Hardware and Domains.

 Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support.

 Knowledge of server/client operations in a domain environment including Active Directory.

 Understanding of current and legacy hardware Infrastructure platforms.

 Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.

 Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.

 Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.

 Knowledge of TCP/I P standards and networking.

 Experience with Tape Management activities.

 Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.

 Familiarity with backup and recovery software and methodologies.

 Updating and Recording of activities in relevant IT Ticket Management System.

 Coordinating and agreeing attendance time and date with key stakeholders.

 Provide support either through phone, remote tools, or in person at onsite.

 Perform installation as needed either through physical or network medium.

 Coordinate actual activity date and timings including arrival and departure times.

 Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.

 Labelling, Patching and Asset Tagging activities.

Deployment / In-Scope Configuration Items

 Servers (Virtual & Physical)  Storage & Backup Devices

 Server Appliances

 Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

 Tape Storage Units

 Power Distribution Units rated 3KVA and below

 SAN Fabric Switches

 Network Switches

 KVM Units

 WAN Optimization Devices

 Firewalls

 Access Points

 Routers

 Physical Cabling

 Cable Management

 Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

 Power Cycling

 Running Diagnostics Commands

 Conducting whole unit replacement

 Inserting/Removing Media

 Replacing Defective Components

 Assist with fault diagnosis and investigation

 Configuring Remote Access  Basic Storage Array Configuration  Replacing faulty cables  Tape Management and Maintenance  Rebooting routers, servers, storage devices or other equipment  Providing loop-back cables in order to test circuits remotely  Re-seating or replacing components or cables  Cleaning fibers  Identify/Analyze fiber issues by using OTDR/LSPM/VFL  Installing loop backs  Racking and de-racking and upgrade of any device installed.