Operations Support Engineer

Role: HCS Operation Support Engineer

Location: Doha, Qatar

Duration: yearly renewable

Industry: Telecom

Key Responsibilities

• Provide 24x7 operational support and handle NOC incidents.
• Maintain and support Cisco HCS platform and IP Telephony systems.
• Manage call routing, PSTN, dial plans, and design changes.
• Perform system monitoring, troubleshooting, and preventive maintenance.
• Handle vendor escalations (TAC) and critical issue resolution.
• Support new service implementation, testing, and upgrades.
• Manage hardware/software, users, patches, and backups.

Required Skills

• Strong knowledge of Cisco UC technologies (CUCM, Unity, IM&P, SBC, Voice Gateways)
• Experience with Routing & Switching, VMware, Nexus, UCS
• Familiarity with CVP, SQL Server, Contact Centre solutions
• Good communication, teamwork, and problem-solving skills
• 3–5 years’ experience in IP Telephony / Unified Communications
• Understanding of call flows, ICM scripting, and telecom networks