DEVOPS & Application Production Support

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an DevOps!

Responsabilities:

• Provide functional support to users on applications
• Testing and cross checks
• Interact with IT Production & ICP Support Teams
• Interact with developers in case of in‐house developed applications
• Change Request, support items and incident follow up in ServiceNow
• Treat requests, change requests and support items for CIB applications
• Incident management and communication to users on local and central incidents
• Design of new application environments
• Installation, administration, documentation, support and troubleshooting of applications
• Collaboration in projects of the group and on territory level
• Problem management.
• Continuity Management.
• Capacity Management.
• Asset & Obsolescence Management.
• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place.
• Monitoring the application status.
• Monitoring the infrastructure server resources.
• Perform validation between each environment.
• Perform regular reviews of scripts before UAT phase.
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve.
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts).
• Perform a capacity planning for projects at least once a year.
• Provide support to projects regarding definition of solutions.
• Participate on the standardization of practices.
• Participate on the validation of migrations done of servers instances.
• Participate on the evolution of servers tools.
• Performing the analysis, planning all technical tasks required and executing them.
• Defining tactical solutions to resume processes as quick as possible.
• Contributing to find out the incident root cause.
• Engaging the proper escalation path for all situations.
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations.
• In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems.

Requirements:

• At least 10 years-long experience.
• Support the business in their IT needs and understand the business workflows and scenarios.
• Monitoring the application status / Monitoring the infrastructure server resources.
• Performing the analysis, planning all technical tasks required and executing them.
• Contribute towards better post-release checkouts.
• CI/CD pipeline development.
• Particular knowledge and experience with RedHat Linux // Good IT infrastructure knowledge // Ansible, Python.
• Application Performance Monitor (Dynatrace preferable).
• Cloud Experience Kubernetes, Openshift, Dockers & cloud managed services (AWS, Azure ou IBM Cloud), HELM, HASHICORP, Vault, ARGO CD, HELM, HASHICORP, Vault, ARGO CD.
• Experience in Continuous Delivery context, Industrialization/automatization of deliveries, deployments, rollbacks. Terraform, Jenkins, GIT/GITLAB.

If you’re interested in this job, please send your CV to [email protected] with reference “CA/DevOps".

Thank You! 😊

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.