Middle Data analyst

IMPRO Email Agency is an email & SMS marketing agency with a Ukrainian heart and a global reach.

We help eCommerce brands in the US, Canada, and Europe build trust, increase revenue, and grow long-term through retention marketing.

We’re looking for a Data Analyst / Business Analyst (eCommerce, Retention) - a mid-level specialist who loves numbers, thinks in hypotheses and turns raw data into actions that move repurchase rate, LTV and retention revenue.

Who you are:

• 2+ years of experience in eCommerce analytics / BI / business analysis (mid-level)
• Confident with Shopify & Klaviyo + email/SMS ecosystem metrics
• Comfortable working with cohorts, retention, LTV, repurchase rate, and segmentation performance
• Strong in Excel/Google Sheets (pivot tables, complex formulas)
• Can present insights clearly: short, structured and decision-ready
• Proactive, outcome-focused and doesn’t need micromanagement
• English: written B2+, spoken B1–B2+ (enough for calls and explanations)

What you’ll do:

• Analyze and improve repurchase rate, LTV, repeat purchase behavior
• Build and maintain dashboards / weekly scorecards (retention KPIs, funnel metrics)
• Run cohort and segment analysis (new vs returning, VIP tiers, product cohorts)
• Evaluate lifecycle performance: welcome, Abandoned cart, post-purchase, winback (where revenue is coming from and where it leaks)
• Find growth levers: AOV uplift opportunities, frequency drivers, churn signals
• Turn insights into action: recommendations for campaigns, flows, segmentation and testing
• Prepare clear reports for the team: what happened → why → what to do next
• Support hypothesis testing and experiment tracking (A/B test outcomes, incrementality logic where possible)

What we offer:

• Official contract: 1 year, with automatic renewal (unless either side opts out 2 months before end date).
• Trial period: 1 month (at 80% of the base salary).
• 18 paid vacation days + sick leave (vacation accrual begins after the first official month).
• A culture that respects weekends and boundaries.
• Free English lessons (3 levels).
• A structured and supportive team culture — where clarity and kindness matter.

The hiring process:

• A test task
• Interview with CEO Assistant & CTO
• Final interview with the CEO

Want to join us?

Send us your resume, a short cover letter and your salary expectations.

Let’s build something impactful — together.

🌐 https://impro.email/

• 🔔 IMPRO is an equal opportunity employer. We value diversity, respect, and inclusion — and welcome professionals from all backgrounds.