Agile Coach

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Posizione

The Agile Coach supports development teams, Product Owners, Scrum Masters, and stakeholders in improving Agile execution, delivery practices, and team collaboration.

The role focuses on enabling cross‑functional teams through practical coaching, introducing meaningful metrics, improving work decomposition, and promoting modern engineering and DevOps practices.

The Agile Coach operates within an international, distributed environment (Italy, Switzerland, India, USA) and contributes to Agile transformation efforts, delivery predictability, and the evolution of software development practices, including AI/LLM initiatives where applicable.

Key Responsibilities

• Coach teams and individuals (Scrum Masters, Product Owners, Tech Leads) on Agile practices, team collaboration, and continuous improvement.
• Guide the decomposition of work (Epics, Features, User Stories) and support teams working on AI/LLM initiatives in breaking down incremental, testable deliverables.
• Promote engineering practices such as TDD, BDD, continuous integration, test automation, and trunk‑based development.
• Collaborate with technical teams to adopt and improve CI/CD pipelines.
• Introduce and leverage actionable metrics (lead time, cycle time, throughput, flow efficiency, sprint goal success) to support data‑driven decision making.
• Improve estimation practices through relative sizing techniques and facilitate effective backlog refinement.
• Support planning, prioritization, dependency management, and outcome‑focused delivery.
• Facilitate workshops, training sessions, assessments, serious games, and continuous improvement activities.
• Contribute to the internal Agile Community by sharing knowledge, tools, and best practices.
• Support Agile transformation initiatives at both team and organizational levels.

Qualifications and Experience

• Approximately 5–8 years of experience as an Agile Coach and/or Senior Scrum Master in complex environments.
• Strong knowledge of Scrum, Kanban, Lean, and XP practices.
• Practical experience with flow metrics, continuous improvement, and data‑informed coaching.
• Solid understanding of CI/CD, DevOps principles, and automation practices.
• Strong experience working in enterprise or distributed team environments.
• Ability to facilitate workshops, training, and coaching interactions at multiple organizational levels.
• Understanding of software development dynamics, including familiarity with TDD, automation, and delivery pipelines.
• Strong communication skills and a collaborative mindset within international teams.
• Fluent spoken and written English.
• Experience or exposure to AI/LLM product development is considered a plus.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.