Human Resources Specialist

We are looking for an experienced HR Operations Specialist with 2–5 years of experience in HR shared services / HR operations.

Key Responsibilities:

• Handle employee queries across onboarding, offboarding, payroll, benefits, timekeeping, and employee lifecycle changes
• Manage and resolve tickets through HR ticketing systems
• Ensure first-contact resolution and excellent employee experience
• Coordinate escalations with HR teams, payroll, finance, and other stakeholders
• Perform data quality checks, audits, and process improvements
• Support EMEA HR operations and hire-to-retire processes

Skills Required:

• Strong HR operations / shared services experience
• Excellent communication and customer service skills
• Experience with ticketing systems and HR knowledgebase
• Exposure to SAP / SuccessFactors is an added advantage
• Strong MS Office skills (Excel, Word, PowerPoint)