Human Resource & General Affairs Specialist

From humble beginnings, over 70 years ago, our equipment now serves the world, enabling our customers to preserve, to innovate, to serve, to heal and to educate in the foodservice, health, hospitality, bio-science, marine and education industries across every continent and in all climates.

The team in Amsterdam is very international with colleagues from Japan, Europe and other Regions of the world. Hoshizaki employees are very passionate and committed and jointly aiming to lift the organization to the next level and further professionalize all areas of the business. At Hoshizaki Europe a proactive mindset and willingness to advise the board of management is highly valued.

For more information please visit: > http://hoshizaki-europe.com

We are currently looking for an international Human Resources & General Affairs Specialist within the Human Resources team at our European headquarters in Amsterdam.

Duties and responsibilities:

The HR & GA Specialist will be a key member of the HR Operations team, responsible for supporting the design, delivery, and continuous improvement of HR policies, tools, processes, and services. This role provides first-line HR support to managers and employees while also taking ownership of specific HR services or subject areas.

What You'll Do:

• Supporting employees on a wide range of operations topics through HRM systems and providing counsel and support on policies and procedures;

• Own the complete onboarding and offboarding process including people administration, verification of required documentation, and coordination with IT hardware and access for assigned locations;

• Responsible for employment contracts, termination letters, transfer letters, salary change notifications, employee confirmation letters, and any other relevant addenda;

• Ensure compliance with local HR laws in different countries;

• Provide support in benefits related questions and enrolment and time and absence management;

• Act as the technical point of contact and system administrator of HRMS, maintaining HRMS support between Hoshizaki team and employees, conducting trainings on HRMS;

• Create and maintain guides and internal policies on operational processes;

• Support audits when necessary for data integrity in HRMS and in Payroll;

• Communicate accurate information with the payroll specialist of any pay changes before payroll cutoff;

• Execute HR initiatives to ensure smooth day-to-day operations.

• Serve as a key resource for employees and managers, ensuring the successful deployment of HR policies and processes. Support the development, implementation, and continuous improvement of HR policies and processes

• Facilitate key HR activities such as talent acquisition and management, engagement, learning and development, career coaching, mentoring, employee relations, and performance management.

• Ensure compliance with local employment legislation and adherence to company policies.

• Support the execution and management of HR policies and practices within the country, adhering to the strategic direction set by HR leadership.

• Address and resolve employee relations issues within the country, conducting thorough investigations when necessary

• Provide HR policy guidance and best practice interpretation to managers and employees.

• Assist by supporting succession planning, retention programs, training and leadership development.

• Collaborate with Management to resolve complex employee leave matters, including policy interpretation, administration, accommodation, and employee queries and complaints

• Work cross-functionally with vendors, Benefits, Payroll to manage leave cases effectively.

• Manage all data changes in HRMS, such as schedule changes, time off adjustments, org changes, etc.

• Maintain accurate employee records and ensure compliance with labor laws and company policies.

• Ensure confidentiality of internal and external data.

• Assist and support with General Affairs tasks.

• Participate in ad-hoc projects and other duties as assigned.

You Should Have:

• Strong knowledge of HR principles, labor laws, and best practices.

• Understanding of legal and regulatory requirements related to employee management.

• Experience managing HR issues.

• Proficiency in Microsoft Office Suite.

• Experience with HRIS tools such as Moorepay.

• Excellent communication and interpersonal skills.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5-7 years of experience in an HR Generalist role or similar HR capacity.

• Service management or HR experience in a call center environment is a plus.

• Master’s Degree in HRM or MBA is a plus

• HR certification (PHR, SHRM-CP, CIPD) is a plus.

Knowledge, skills, attitude:

• Bachelor’s or master’s degree in HR Management & Development or MBA

• Superior analytical skills and ability to interpret quantitative data

• Good knowledge of Excel required

• Structured approach

• Excellent knowledge of English spoken and written, any other European language is a plus

• Hands-on attitude

• Prior experience in international setting else willing to work in an international environment

• Eager to learn

• Foster a cohesive employee experience that aligns with our company’s culture and values, promoting a positive team environment and a strong organizational culture

What we offer:

• A diverse and international environment

• Paid-time off (PTO) and Paid Holidays per company policy

• Hybrid work aligned with company policy

• Celebration & Condolence Benefits per company policy

• Competitive salary

• Birthday leave

• Referral Program

• Office snacks, fruits and vegetables

• Company Service Awards for years of service at the Company

• Get to know your colleagues during our monthly social events

• Pension scheme contribution

• Commuting allowance reimbursement