Regional Head of HR Operations, APAC

The Role

This hands-on, high visibility HR Operations/AskHR Regional Lead role will relentlessly lead a regional distributed network of HR professionals as a high performing team to deliver high quality HR services & solutions that supports managers and employees where they are, aligns to the business strategy, and enables the company to achieve business goals, meet customer demands and deliver successful business results.

Roles & Responsibilities

• Lead operational excellence, optimize, and scale all aspects of HR Operations in the region with a deep focus on employee experience and continuous improvement.
• Lead a regional team across multiple geographies that is functionally aligned and ensure development, belonging and diversity are top priority for the team to thrive and grow.
• Strategically plan and execute against key HR Operations objectives and priorities aligned with global standards and business needs.
• Support day-to-day escalations for operational excellence issues, establish and build strong relationships with the HR Operations employees and managers to deliver appropriate HR solutions.
• Proactively develop strong ongoing partnerships with the peers, HR business partners, COEs and cross-functional teams on knowledge management, data governance and effective utilization of HR systems & solutions to solve issues.
• Understand every aspect of the business and be a thought leader on HR operations topics, includes help to define consistent HR services and champion leveraging optimized HR systems and solutions at FMC that results in a superior employee and manager experience.
• Ensure teams deliver value-added HR service to the business requiring business acumen, creative thinking, and a desire to differentiate the manager & employee experience with HR.
• Monitor achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and customer satisfaction for operational excellence through performance dashboard.
• Monitor and evaluate employee satisfaction and attrition levels to recommend employee-focused strategies and activities aimed to improve employee engagement and retention.

Job Requirements:

• Bachelor’s degree or above in Human Resource or equivalent.
• Minimum 10-12years of experience in Human Resources (at least 2-3years in a lead role)
• Min 3-4years of proven experience with APAC region.
• Exceptional communication skills and ability to nuance communications for different audiences.
• Experience driving operational efforts (leading direct reports or leading project teams is beneficial) – includes collaborating with HR business partners, COEs and/or third-party vendors supporting HR services.
• Experience with SAP SuccessFactors (or equivalent e.g., Workday). Experience with HR services enabling technologies such as ServiceNow is a plus.