Dotnet Developer

Role – Application Support Engineer

Primary Skillset: .Net, L2/L3 support, ITIL processes and ITSM tools (ServiceNow or equivalent), Monitoring & observability tools (APM, logs, alerts)

Location – Stockholm, Sweden

Duration- Permanent

Job Description

Your role

In the role of Application Support Engineer, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. In the process, you will also be collaborating and working closely with business, product and engineering teams, across geographies. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists)
• Managing and maintaining production environment
• Change management and application deployments
• Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
• Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
• Preparing internal reports on Major incidents and leading their review with Executive Management.
• SLA & KPI reporting
• Onsite – Offshore coordination
• Flexibility to work in shifts/on call support environment

Required

• Strong experience in application support and maintenance (tier 2 and tier 3)
• Incident management & problem management
• Change management and production deployments
• Batch job management & production
• Dashboarding, automation and simplification
• Application transition and steady state support
• SLA & KPI management
• SOX Compliance activities