Human Resources Coordinator

Job title: HRSSC

1. Employee Life Cycle Management

· Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.

· Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.

· Optimize employee data governance to improve data quality and consistency.

· Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration

· Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.

· Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.

· Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support

· Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.

· Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.

· Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization

· Identify and implement process and system improvement opportunities to enhance automation and digitalization.

· Maintain and update HR module SOP documentation to ensure process standardization and compliance.

· Participate in key digital HR projects, including Hi HR system and payroll submission automation.

· Deliver regular HR reports and analytics to support business decision-making.